Anyone aged 18 and over who is a permanent UK resident can download Shoppix provided they have a compatible iOS or Android mobile smartphone. To register, you will need to first accept the Shoppix Privacy Policy and Terms & Conditions.
When you download Shoppix, you will be taken to a registration page. Once you complete the form, you will receive an email asking you to validate your account. Once validated you can start using Shoppix!
Every Shoppix user completes a short profile survey for which you collect tokens and a scratch card. Coupled with the receipt images you send, the profile information helps to provide insights into consumer behaviours and also enables us to send you specifically tailored surveys (for which you can collect more tokens). A completed profile is required to redeem any tokens collected in future. Please be reassured that no individual can ever be identified from our research data and no personal information is sold or passed on to any 3rd party without your prior consent.
If your household circumstances or contact details change, you can update your profile by going to the 'Settings' page on the home screen, and then selecting 'My account'. After completing a password check, you can change profile details such as your profession and any household membership changes by selecting 'Update Profile Survey'. We will ask you to check your profile from time to time to ensure it is up-to-date.
We love that our users spread the word about Shoppix, and from time to time we will offer referral codes to reward you for inviting your friends and family to sign up.
Please note that referral codes are currently not available. We will let you know if you have referral codes ready to use, and when they are available you can find them in the 'Invite friends' section of your Shoppix settings. Please do keep snapping and look out for this in the app!
Yes, other family members aged 18 and over that live with you can also download Shoppix.
The information you provide on your profile, by completing surveys and snapping or forwarding receipts is used to provide market research reports about consumer behaviour in the UK. Check out this article from the BBC to see how we use your data in action: https://www.bbc.co.uk/news/business-61878062 .
No individual can ever be identified from our data and absolutely no personal information is sold or passed on to any 3rd party without your prior consent. We safeguard all your personal data with the strictest and most rigorous controls in accordance with the UK Data Protection Laws and the Market Research Society Code of Conduct. Full details about how your data is used are provided in our Privacy Policy.
Click the Privacy Policy option at the top of the homepage.
No, you simply need to download Shoppix on your new device, and log in using the same login method that you registered with to continue using Shoppix. This could be Facebook, Apple ID or your email and password. If you are connected to Shoppix Online you will also need to re-enter your details for your connected email accounts. Please be aware of the devices that Shoppix is compatible with.
Please check your junk or spam folders. If you still cannot find the email, please access the 'Settings' section in the app and change your email address. This will resend the verification email.
You can log back into your account using the login method that you registered with. This could be either Facebook, Apple ID, or your email address and password. We explain how you can log back in using each of these methods below.
If you registered your Shoppix account with your Apple ID, you could log back in by following these steps:
If you registered your Shoppix account using Facebook, you can log in to the app by following these steps:
Simply type in your email address and password to log in. If you can't remember your password, tap on 'Forgot password'. A temporary password will then be sent to your registered Shoppix email address. Use the temporary password to log in to the app. The temporary password will expire after 24 hours so be sure to change your password to something more memorable by tapping on the 'Settings' icon once you are back in the app!
If your account was previously locked, make sure you wait 5 minutes before entering your temporary password. If your temporary password is expired, you can request another one
Shoppix is available to download in the Apple App Store and the Google Play Store. It is free to download and will work on iPhones (iOS version 13 and above) and qualifying Android smartphones (OS version 8 and above). It is currently not compatible with Windows or Blackberry devices, or tablets/iPads.
Tokens are the currency of Shoppix and are awarded for snapping or forwarding receipts and completing surveys. The more tokens you collect the more you can exchange for vouchers or money.
In addition to popular rewards like Amazon and Love2shop, you can now exchange tokens for vouchers from a range of top brands, including:
You can also exchange your tokens for cash deposited directly into your PayPal account, once you reach £5 worth of tokens. In addition to our standard denominations of £5, £10, and £20 rewards, you can now redeem for £15 and £25 vouchers on select brands!
The selection of available vouchers may change occasionally. Be sure to check the 'Rewards' section on the Shoppix website for the latest options. Please note, Apple vouchers have been discontinued.
You can view your voucher code within the app by following these steps:
You'll also usually receive an email from notifications@meritincentives.com within 2 hours of exchanging your tokens for a voucher. This email, sent to the email address you used to register with on Shoppix, will contain your voucher code or a link to access your voucher directly.
If you haven't received an email containing a link to your voucher within 48 hours of redeeming in the Shoppix app, and you cannot find this email in your junk or spam folder either, please contact us at help@shoppixapp.com.
Remember, you can also access your voucher code in the app by following the instructions mentioned above.
To ensure that you receive your PayPal credit, please check to see that your registered Shoppix email address is linked to PayPal by following these steps:
Don't forget! If you have more than one login method, go back to step 3 and then click on 'Email for notifications'. Then, select the email address linked to your PayPal account and then click on 'Continue'.
Yes! But before you do, you will just need to change your registered Shoppix email address so that you can receive your PayPal credit to the email address that is linked to your PayPal account. Simply follow the steps outlined above in answer to the question: 'Before redeeming with PayPal, what do I need to do?'.
If you choose to exchange your tokens for PayPal credit, you will receive an order confirmation email and this will be sent to the email address that you registered with on Shoppix. It usually takes two working days for our users to receive their PayPal credit. Please check your junk or spam folders for the email from PayPal if you cannot locate this in your inbox. If you haven't received your PayPal credit within seven days of redeeming in the Shoppix app please contact us at help@shoppixapp.com.
Yes! When exchanging your tokens for PayPal credit, you will receive an order confirming email straight away. You will then, within 7 working days, receive an email from PayPal asking you to claim your money. Please check your mailbox for this email from PayPal. This can sometimes land in the junk or spam folder. Once you locate this email, simply tap on the link to connect your email address to PayPal and to receive your payment! If you cannot find this email from PayPal at all, please contact us at help@shoppixapp.com.
If it has exceeded seven working days since you exchanged your tokens for a PayPal redemption, please check your junk or spam folders for an email from PayPal. If you still cannot find it, please contact us at help@shoppixapp.com.
The redemption value of your reward tokens depends on the reward option you select. You can redeem tokens with the following denominations:
£5 - 3200 tokens
£10 - 6000 tokens
£15 - 8800 tokens
£20 - 11500 tokens
£25 - 14200 tokens
To exchange tokens for a PayPal reward, you would need to collect the following number of tokens:
£5 - 3400 tokens
£10 - 6300 tokens
£15 - 9200 tokens
£20 - 12000 tokens
£25 - 14700 tokens
Shoppix users are awarded electronic scratch cards in the Shoppix app which can be scratched to win bonus tokens. Scratch cards are awarded for different things in Shoppix including completing surveys and snapping or forwarding receipts in consecutive weeks. We award one scratch card for completing two consecutive weeks and two scratch cards for completing three or more consecutive weeks. Scratchcards expire 28 days after being issued, so make sure you remember to scratch your scratchcards before they expire!
The prize draw is an opportunity to earn more tokens. You are awarded entries to the prize draw for submitting valid receipts. Prize draws take place every fortnight on Monday at 8am. For email receipts you get two entries, and for receipts sent using the camera or gallery options, you get one entry. Recent winners are displayed in the prize draw page within the rewards section.
Every week you snap or forward your first valid receipt you light up a shopping bag on a shelf. When that shelf is full you move up to a higher shelf! It takes four bags to fill a shelf, except our first and second shelves which take just one and two bags to fill.
On Shoppix, you will be invited to complete surveys about general topics and also specific surveys triggered by the receipts you snap or forward. For completing surveys, you will be awarded tokens and a scratch card.
You will receive a notification that a new survey is available for you to complete. These could be general surveys or specifically selected surveys tailored to you and the receipts you have snapped or forwarded. Go to the 'Surveys' section of the Shoppix app to see the history of surveys sent and completed and any active surveys ready to complete now. You will receive reminders for active surveys left to complete before they expire.
Snapping receipts is simple! All you need to do is click on the 'camera' icon located at the bottom of the home screen. Select the receipt size option and press the photo button to snap the receipt. If you have a longer receipt, for iPhones hold down the photo button whilst moving your device to snap all the items on the receipt. To snap long receipts on Android phones, snap multiple images and use the transparent guide to line them up and stitch them together. If you are unhappy with the image, you have the option to 'retake'.
Please snap your receipts as soon as possible after you receive them. There are bonus tokens on offer for receipts snapped on the same day of the shopping trip or purchase. Receipts will not be approved if they are more than 7 days old.
You collect tokens for the first approved receipt you snap or forward from each different branded store each day.
For example, Tesco and Sainsbury's would count as two different stores. Tesco Metro and Tesco Express, however, would count as one merchant (that being, Tesco).
We nonetheless encourage you to continue snapping or forwarding your receipts, even if you've reached the daily store limit as it will increase your chances of getting a scratch card or being invited to complete surveys, meaning that you can get more tokens!
You can send as many receipts per week as you like, and you will receive tokens for the first 30 approved receipts. The cap is calculated over the previous 7 days rather than a fixed Monday to Sunday. Keep snapping receipts even if you hit your 30 receipt limit as this increases your chances of getting surveys and winning more tokens!
A valid receipt covers goods or services you or your household have paid for within the UK (not an invoice, bill or statement). It must be the itemised receipt and not the card or PayPal receipt. Please note we do not approve receipts in the area of travel, ticketing, hotels or financial services. The receipt must be printed (not hand-written) and unmodified with all the following key elements clearly visible:
You collect tokens for the first approved receipt you snap or forward from each different store each day and for the first 30 approved receipts every week. If in doubt, please snap or forward the receipt but note that some receipts may not be approved or generate tokens if they do not fit these conditions. It is possible to challenge rejected snapped receipts. Please see also 'What types of e-receipt are accepted?' in the e-receipt forwarding FAQ section for the specific conditions of e-receipt forwarding.
Users who do not regularly snap valid receipts will receive reminders and if after a while they remain inactive, then they will be considered as non-users. If you've been inactive on the app for a while, you can still resume snapping receipts at any time to collect tokens again.
It is possible for you to challenge a snapped receipt we have not approved. This could be because we have incorrectly transcribed the shop/service provider you have visited, or you want to challenge an occasion when we have not approved the validity or quality of a receipt.
If the challenge is successful, the receipt details or status will be updated and any tokens owed will be rewarded.
If the challenge is unsuccessful, you'll receive a computer-generated reason for rejection.
Shoppix will allow you to snap or forward most itemised receipts - they can be receipts from restaurants, cafes and shops etc. Please note we do not approve receipts in the area of travel, ticketing, hotels or financial services.
We only accept receipts for goods or services paid for within the UK (including Northern Ireland).
There is no limit to the number of receipts you send and you are encouraged to snap or forward all valid receipts you and your household receive. You will collect tokens for each of the first 30 distinct, valid receipts you send every week, with every single receipt snapped or forwarded potentially triggering a survey. All surveys have tokens and scratch cards on offer for completion.
You collect tokens for the first approved receipt you snap or forward from each different retailer each day. Additional approved receipts snapped or forwarded from this store do not collect tokens but could trigger surveys.
Very occasionally, stores use a different date format on their receipts, and our systems cannot read the information as expected. If this happens to you, you can challenge this. If the challenge is successful, the receipt details and/or status will be updated and any tokens owed will be rewarded.
Our e-receipt forwarding feature is currently invite-only for some of our Shoppix users. This service allows you to forward your e-receipts to Shoppix so that you can collect more tokens alongside receiving tokens for snapping your paper receipts! Once invited, you will receive a notification inviting you to select your own personalised 'shoppix.me' email address to forward your e-receipts to. Then, you just forward all your e-receipts to this address and watch your token collection grow!
You can forward valid e-receipts for goods and services (including takeaways) purchased by you or any member of your household (with their implied permission) from any email account. This includes goods bought both online and in-store. Remember that to forward receipts from household members they must be listed in your Shoppix account when you set up your profile.
Please note we do not accept e-receipts in the area of travel, ticketing, hotels or financial services.
You collect 25 tokens per valid e-receipt with a 5 token bonus for forwarding on the same day as the purchase – the same as snapping paper receipts! There are also bonuses for your first valid forwarded e-receipt and for each of the next 4 separate weeks you forward a valid e-receipt in.
e-receipts will only be accepted and rewarded for if
Please note: e-receipts count within the weekly 30 receipt reward cap and are also subject to the daily store limit of one receipt per store per day.
The forwarded e-receipt needs to have met all the criteria for acceptance (see 'What types of e-receipts are accepted?'). Occasionally, our software may not be able to recognise and interpret the e-receipt. If you have any questions about any aspect of e-receipt forwarding, then please contact our helpdesk at help@shoppixapp.com. When contacting the helpdesk about a missing e-receipt, please provide the date of the e-receipt, the name of the merchant and the retailer email address the e-receipt was sent from, as well as the email address you or your household member forwarded the e-receipt from.
The content of your e-receipt is permanently deleted after 90 days. We only extract and retain the data relevant for our research which is limited to:
Yes, this is highly recommended! If your email provider allows, you can set up a forwarding rule to save time and effort, ensuring no e-receipts you receive from your most used online stores are missed, and boosting your token collection.
There is nothing to worry about - the system will not recognise e-mails that are not an e-receipt and all content is permanently deleted.
There are many 1000s of approved merchants with new ones being added all the time, so it is not possible to provide an up-to-date list. Valid e-receipts follow the same general rules as snapped paper receipts, so e-receipts from travel, hotels, ticketing, and financial services will not be approved.
Once you have selected your personalised 'shoppix.me' email address then this cannot be changed. Please contact the helpdesk if you have any problems with e-receipt forwarding on Shoppix.
Changing the content or format of the original e-receipt, will most likely cause our e-receipt recognition software to fail and the receipt to be rejected.
Unfortunately, we don't accept PayPal receipts (nor any financial service provider e-receipt) but be sure to forward the merchant's original e-receipt if you have one and it's from a valid outlet!
Our e-receipt recognition software can fail if you forward an already forwarded e-receipt ('double-forwarding'). To be sure our service recognises your e-receipts please forward directly from the email box you received the e-receipt in, making sure that you do not change any formatting or content.
It is possible to forward e-receipts from work email addresses, if this is the email box you received the e-receipt in. Note: Occasionally, our recognition software will not be able to interpret e-receipts sent from work email addresses.
Yes, please forward any e-receipts of returned or cancelled orders. Although we do not credit any additional tokens beyond those credited for the original transaction, it does mean you will get additional token-generating surveys and the chance to give your reasons for cancelling.
No, Shoppix does not accept business-related e-receipts. Forwarding such receipts may result in the closure of your account. Please only submit personal e-receipts to avoid any issues.
This feature will be discontinued from 30 November 2023. For an even more engaging way to earn tokens for your e-receipts, check out our "E-receipt Forwarding" section of the FAQs.
Step 1 - Log in to the Shoppix app
Step 2 - In the “Home” screen, Tap on Settings (the cog on the top right-hand corner)
Step 3 - Tap on “My account” and then on “Continue”
Step 4 - Tap on “Deactivate account” and then on “Yes”
Step 1 - Log in to the Shoppix app
Step 2 - In the “Home” screen, Tap on Settings (the cog on the top right-hand corner)
Step 3 - Tap on “My account” and then on “Continue”
Step 4 - Tap on “Delete account” and then on “Delete my account”
Alternatively, contact us at help@shoppixapp.com and we can process the request for you.
If you request for your account to be deleted, any personal information that we hold of you (such as your name and address from the Profile section of the app) will be deleted. Any emails that we received at the helpdesk from your registered Shoppix email address will also be deleted. To take a break from Shoppix but still keep your account, follow the steps under “How can I deactivate my account”.
If you want to keep your account and would only like to remove a specific piece of data from it, like a receipt, you can easily request this through email. Just send an email from your registered Shoppix email address to help@shoppixapp.com specifying the data that you want deleted.
Yes, to save your phone's data allowance you can go to the 'Settings' cog symbol within Shoppix and set your device to 'Only send receipts via Wi-Fi' using the switch button.
To maximise your rewards we encourage you to keep snapping and forwarding receipts and completing surveys each week, however if you wish to leave Shoppix you can contact the Shoppix helpdesk or deactivate your account in 'Settings'. Please note after deactivating you will need to re-register to recommence participation.
Yes you can use Shoppix on multiple devices using the same login, but notifications will only be received on the device used last. Please note that logging into a second device will log you out of the first device.
Shoppix takes up just 46.0 MB of memory on your Apple device or 49.5 MB on your Android device.
To maximise your rewards we encourage you to complete all surveys received. If you do not wish to receive surveys, please let us know by contacting the Shoppix Helpdesk. Occasional surveys are required as part of your Shoppix membership and you will still receive these e.g. to update your household details.