Check out the main features
Simply snap your receipts to collect rewards and view all of your receipts in one handy place
Answer short surveys to collect more tokens
Collect tokens for receipts and surveys and exchange for rewards
Get electronic scratchcards to win prizes
Give your opinion with occasional quick polls about your shopping trips
The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).
Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.
Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.
This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.
Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour
This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.
Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.
Log and other information
When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.
Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.
Your emails
Shoppix may invite you to opt-in to Shoppix Online, our e-receipt collection service which makes participation easier and provides you with extra rewards. You do not have to opt-in to this service to continue participation on Shoppix and you can opt-out of it at any time. To opt-in to this service you will be required to grant Shoppix access to your e-mail account(s) including all historic email held in your inbox and any subfolders. Once permission is granted, a third-party vendor will have access to all your email (including their content) and will be able to automatically collect information about particular types of transactions contained within them, for example, about products or services that you have purchased. The third-party vendor will do this by searching for specific search terms (such as names of known stores) in your email. You can find more information about what is collected in our FAQ.
You can opt-out of the e-receipt collection service at any time and no more e-receipts will be collected after that point. Uninstalling Shoppix will not necessarily prevent further collection of e-receipt information. You need to opt-out of Shoppix Online, the e-receipt collection service, or deactivate Shoppix participation within Shoppix settings to stop further collection.
Surveys
The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.
To manage your Account(s)
Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.
To contact you
Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes
For market research purposes
We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.
To develop, evaluate, improve and deliver our products and services
Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.
To deliver personalised advertisements and other information to you
We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.
Fulfil legal and regulatory requirements
Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.
Protect our rights of property or our Registered Users
Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.
You consent to us transferring your information to other companies as described outlined in the section below, which may be in countries within the European Economic Area (EEA) or outside the EEA, only for the purposes mentioned below. Kantar Worldpanel will take reasonable steps to keep your information confidential and secure and to treat it in accordance with this Privacy Policy.
Where information is transferred to a country outside the EEA, the laws of that country may not provide the same level of protection for information. In these cases, we will put in place measures to provide adequate protection for your information when transferred outside the EEA.
Third Parties
We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.
We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.
When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.
Contests, sweepstakes and surveys
Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.
Agents and service providers
Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.
Business Transfers
If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.
Protection of Kantar Worldpanel and others
Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.
We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.
When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.
For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/
We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.
We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.
To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.
We never knowingly invite children under the age of 16 years to participate in studies without consent.
If it is necessary and appropriate to a particular project to directly involve children under the age of 16 years, we take measures to ensure we have been given permission by the responsible adult.
To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.
You have the following rights in relation to your personal data:
We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.
As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.
The User may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below.
Your information may be stored and processed on our servers in the UK and Europe for a period of five years. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using Shoppix, you agree that Kantar Worldpanel may store, process and transfer your information as described in this Privacy Policy.
We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.
If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.
We will always display the most up-to-date policy on our website.
We keep our Privacy Policy under regular review. This Privacy Policy was last updated on 23 May 2018.
The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.
Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:
a. wish to access the information we hold about you;
b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;
c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or
d. wish to withdraw consent for us to use your personal information.
Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.
If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:
a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.
b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".
Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.
If you have any questions about this Privacy Policy or concerns, our Data Protection Officer:
Gillie Abbotts-JonesACCOUNT
Account is an account which you establish with Shoppix.
GROUP COMPANY
Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel
REGISTERED USER
A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.
SHOPPIX REWARDS
Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.
OUR WEBSITE
Any website that Kantar Worldpanel host or otherwise operate.
COOKIES
A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.
You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.
The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).
Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.
Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.
This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.
Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour
This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.
Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit by photographing the physical receipt or forwarding via email) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.
Log and other information
When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.
Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.
Emailed receipts
To support your participation in Shoppix, as well as sending in photographs of your physical receipts, you are able to forward your e-receipts (emailed receipts) to a unique Shoppix email address specific to you. We collect, process and reward receipts you send to us via email in the same way as snapping and submitting digital images of paper receipts. We will extract the data relevant for our research purposes from the receipt which is limited to:
All other data contained in the email you forward to us will be deleted within 7 days (including your personal data).
Surveys
The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.
To manage your Account(s)
Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.
To contact you
Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes
For market research purposes
We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.
To develop, evaluate, improve and deliver our products and services
Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.
To deliver personalised advertisements and other information to you
We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.
Fulfil legal and regulatory requirements
Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.
Protect our rights of property or our Registered Users
Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If your personal data is transferred to, stored at or otherwise processed in a country or territory outside the EEA, and that country or territory has not been recognised as providing an adequate level of data protection, we will put in place additional safeguards to protect your personal data, based on standard contractual clauses. You can ask us to provide a copy of these clauses by using the contact details below.
Third Parties
We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.
We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.
When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.
Contests, sweepstakes and surveys
Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.
Agents and service providers
Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.
Business Transfers
If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.
Protection of Kantar Worldpanel and others
Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.
We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.
When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.
For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/
We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.
We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.
To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.
We never knowingly invite children under the age of 16 years to participate in studies without consent.
If it is necessary and appropriate to a particular project to directly involve children under the age of 16 years, we take measures to ensure we have been given permission by the responsible adult.
To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.
You have the following rights in relation to your personal data:
We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.
As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.
The User may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below.
Your information may be stored and processed on our servers in the UK and Europe for a period of five years. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using Shoppix, you agree that Kantar Worldpanel may store, process and transfer your information as described in this Privacy Policy.
We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.
If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.
We will always display the most up-to-date policy on our website.
We keep our Privacy Policy under regular review. This Privacy Policy was last updated on 25 September 2019.
The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.
Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:
a. wish to access the information we hold about you;
b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;
c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or
d. wish to withdraw consent for us to use your personal information.
Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.
If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:
a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.
b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".
Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.
If you have any questions about this Privacy Policy or concerns, our Data Protection Officer:
Gillie Abbotts-JonesACCOUNT
Account is an account which you establish with Shoppix.
GROUP COMPANY
Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel
REGISTERED USER
A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.
SHOPPIX REWARDS
Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.
OUR WEBSITE
Any website that Kantar Worldpanel host or otherwise operate.
COOKIES
A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.
You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.
The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).
Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.
Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.
This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.
Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour
This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.
Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit by photographing the physical receipt or forwarding via email) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.
Log and other information
When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.
Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.
Emailed receipts
To support your participation in Shoppix, as well as sending in photographs of your physical receipts, you are able to forward your e-receipts (emailed receipts) to a unique Shoppix email address specific to you. We collect, process and reward receipts you send to us via email in the same way as snapping and submitting digital images of paper receipts. We will extract the data relevant for our research purposes from the receipt which is limited to:
All other data contained in the email you forward to us will be deleted within 28 days (including your personal data).
Surveys
The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.
To manage your Account(s)
Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.
To contact you
Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes
For market research purposes
We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.
To develop, evaluate, improve and deliver our products and services
Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.
To deliver personalised advertisements and other information to you
We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.
Fulfil legal and regulatory requirements
Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.
Protect our rights of property or our Registered Users
Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If your personal data is transferred to, stored at or otherwise processed in a country or territory outside the EEA, and that country or territory has not been recognised as providing an adequate level of data protection, we will put in place additional safeguards to protect your personal data, based on standard contractual clauses. You can ask us to provide a copy of these clauses by using the contact details below.
Third Parties
We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.
We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.
When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.
Contests, sweepstakes and surveys
Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.
Agents and service providers
Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.
Business Transfers
If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.
Protection of Kantar Worldpanel and others
Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.
We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.
When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.
For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/
We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.
We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.
To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.
We never knowingly invite children under the age of 16 years to participate in studies without consent.
If it is necessary and appropriate to a particular project to directly involve children under the age of 16 years, we take measures to ensure we have been given permission by the responsible adult.
To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.
You have the following rights in relation to your personal data:
We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.
As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.
The User may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below.
Your information may be stored and processed on our servers in the UK and Europe for a period of five years. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using Shoppix, you agree that Kantar Worldpanel may store, process and transfer your information as described in this Privacy Policy.
We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.
If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.
We will always display the most up-to-date policy on our website.
We keep our Privacy Policy under regular review. This Privacy Policy was last updated on 14 January 2020.
The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.
Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:
a. wish to access the information we hold about you;
b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;
c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or
d. wish to withdraw consent for us to use your personal information.
Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.
If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:
a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.
b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".
Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.
If you have any questions about this Privacy Policy or concerns, our Data Protection Officer:
Gillie Abbotts-JonesACCOUNT
Account is an account which you establish with Shoppix.
GROUP COMPANY
Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel
REGISTERED USER
A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.
SHOPPIX REWARDS
Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.
OUR WEBSITE
Any website that Kantar Worldpanel host or otherwise operate.
COOKIES
A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.
You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.
Current
The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).
Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.
Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.
This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.
Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour
This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.
Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit by photographing the physical receipt or forwarding via email) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.
Log and other information
When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.
Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.
Emailed receipts
To support your participation in Shoppix, as well as sending in photographs of your physical receipts, you are able to forward your e-receipts (emailed receipts) to a unique Shoppix email address specific to you. We collect, process and reward receipts you send to us via email in the same way as snapping and submitting digital images of paper receipts. We will extract the data relevant for our research purposes from the receipt which is limited to:
All other data contained in the email you forward to us will be deleted within 90 days (including your personal data).
Surveys
The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.
To manage your Account(s)
Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.
To contact you
Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes
For market research purposes
We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.
To develop, evaluate, improve and deliver our products and services
Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.
To deliver personalised advertisements and other information to you
We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.
Fulfil legal and regulatory requirements
Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.
Protect our rights of property or our Registered Users
Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If your personal data is transferred to, stored at or otherwise processed in a country or territory outside the EEA, and that country or territory has not been recognised as providing an adequate level of data protection, we will put in place additional safeguards to protect your personal data, based on standard contractual clauses. You can ask us to provide a copy of these clauses by using the contact details below.
Third Parties
We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.
We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.
When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.
Contests, sweepstakes and surveys
Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.
Agents and service providers
Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.
Business Transfers
If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.
Protection of Kantar Worldpanel and others
Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.
We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.
When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.
For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/
We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.
We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.
To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.
We never knowingly invite children under the age of 16 years to participate in studies without consent.
If it is necessary and appropriate to a particular project to directly involve children under the age of 16 years, we take measures to ensure we have been given permission by the responsible adult.
To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.
You have the following rights in relation to your personal data:
We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.
As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.
The User may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below.
Your information may be stored and processed on our servers in the UK and Europe for a period of five years. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using Shoppix, you agree that Kantar Worldpanel may store, process and transfer your information as described in this Privacy Policy.
We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.
If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.
We will always display the most up-to-date policy on our website.
We keep our Privacy Policy under regular review. This Privacy Policy was last updated on 1 September 2020.
The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.
Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:
a. wish to access the information we hold about you;
b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;
c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or
d. wish to withdraw consent for us to use your personal information.
Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.
If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:
a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.
b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".
Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.
If you have any questions about this Privacy Policy or concerns, our Data Protection Officer:
Gillie Abbotts-JonesACCOUNT
Account is an account which you establish with Shoppix.
GROUP COMPANY
Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel
REGISTERED USER
A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.
SHOPPIX REWARDS
Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.
OUR WEBSITE
Any website that Kantar Worldpanel host or otherwise operate.
COOKIES
A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.
You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.
Current
The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).
Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.
Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.
This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.
Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour
This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.
Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit by photographing the physical receipt or forwarding via email) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.
Log and other information
When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.
Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.
Emailed receipts
To support your participation in Shoppix, as well as sending in photographs of your physical receipts, you are able to forward your e-receipts (emailed receipts) to a unique Shoppix email address specific to you. We collect, process and reward receipts you send to us via email in the same way as snapping and submitting digital images of paper receipts. We will extract the data relevant for our research purposes from the receipt which is limited to:
All other data contained in the email you forward to us will be deleted within 90 days (including your personal data).
Online product capture
For users who choose to share their e-receipts with Shoppix, you may be invited to provide screen images of your online order pages for some online vendors. We will invite users to participate in this task if we need to understand any supplementary information on the products that were bought online. Participation in this task is entirely optional.
We collect, process and reward for this extra information in addition to snapping and submitting digital images of paper receipts and by sharing e-receipts. From the image you provide we will extract the data relevant for our research purposes from these images, for example:
All other data contained in the screen image you share with us will be deleted within 90 days (including your personal data).
Surveys
The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.
To manage your Account(s)
Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.
To contact you
Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes
For market research purposes
We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.
To develop, evaluate, improve and deliver our products and services
Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.
To deliver personalised advertisements and other information to you
We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.
Fulfil legal and regulatory requirements
Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.
Protect our rights of property or our Registered Users
Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If your personal data is transferred to, stored at or otherwise processed in a country or territory outside the EEA, and that country or territory has not been recognised as providing an adequate level of data protection, we will put in place additional safeguards to protect your personal data, based on standard contractual clauses. You can ask us to provide a copy of these clauses by using the contact details below.
Third Parties
We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.
We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.
When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.
Contests, sweepstakes and surveys
Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.
Agents and service providers
Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.
Business Transfers
If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.
Protection of Kantar Worldpanel and others
Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.
We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.
When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.
For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/
We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.
We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.
To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.
We never knowingly invite children under the age of 16 years to participate in studies without consent.
If it is necessary and appropriate to a particular project to directly involve children under the age of 16 years, we take measures to ensure we have been given permission by the responsible adult.
To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.
You have the following rights in relation to your personal data:
We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.
As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.
The User may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below.
Your information may be stored and processed on our servers in the UK and Europe for a period of five years. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using Shoppix, you agree that Kantar Worldpanel may store, process and transfer your information as described in this Privacy Policy.
We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.
If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.
We will always display the most up-to-date policy on our website.
The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.
Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:
a. wish to access the information we hold about you;
b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;
c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or
d. wish to withdraw consent for us to use your personal information.
Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.
If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:
a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.
b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".
Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.
If you have any questions about this Privacy Policy or concerns, our Data Protection Officer:
Gillie Abbotts-JonesACCOUNT
Account is an account which you establish with Shoppix.
GROUP COMPANY
Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel
REGISTERED USER
A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.
SHOPPIX REWARDS
Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.
OUR WEBSITE
Any website that Kantar Worldpanel host or otherwise operate.
COOKIES
A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.
You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.
Current
The Data Controller is Kantar UK LTD trading as Kantar Worldpanel. Our registered address is Kantar Worldpanel, Westgate, London W5 1UA (company number 3073845).
Please make sure that you read this Policy carefully. By accepting the Shoppix Terms & Conditions, downloading the Shoppix App, registering or participating in Shoppix, you consent to us using your personal data in the ways described in this Policy. Where you provide information relating to other members of your household, they must give their consent to the use of their personal data in the ways described in this Policy. We strongly recommend that any members of your household review this Policy before any of their personal data is provided to us.
Kantar Worldpanel (herein referred to as “we” or “us”) which operates Shoppix, recognises that your privacy is important and that you have the right to know what information we collect about you, how the information is used and your choices with regard to you giving us your information. We appreciate you consenting to give us your information, and in return we commit to protecting it as best we can.
This Privacy Policy (the “Policy”) sets out the ways in which information is given to us. However, if you have any questions about this Policy, please refer to the “How to Contact Us” section below to contact us. You must be aged 18 or over and a permanent resident of the United Kingdom to register and participate in Shoppix.
Kantar Worldpanel are in the business of operating, administering, and providing market research and rewards, such as the Shoppix Rewards, to help consumers receive value back when they shop and to help brands and retailers better understand consumer behaviour
This Policy applies to both current and former participants in Shoppix and the information collected from them by Kantar Worldpanel and its Group Companies.
Kantar Worldpanel receive and store the information you enter on the Shoppix mobile application (including information contained in receipts that you submit by photographing the physical receipt or forwarding via email) or you otherwise provide us in any other way, such as your demographic information, mobile phone number, consumer habits and email addresses. In some cases, we may ask you to send video, audio or image content to us. That content may include personal information, for example in the form of an identifiable image of you.
Log and other information
When you access one of our websites, email, advertisements, or other content served by or on behalf of us on third party websites or mobile applications, our servers automatically record information that your browser sends during your access to that content. These server logs typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or Account(s) to us. Other actions, such as interactions with advertisements including the fact you have been shown certain advertisements, and the Advertising ID (or Advertising Identifier) of your device may also be included in our server logs. During some visits to our mobile applications and websites we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as information about the way in which you use the Shoppix mobile application) and functions on your device, for example, how long it takes to transmit information and the volume of information transmitted etc. We may also collect information on any app crash occasions. This information does not include any personal information that could be used to identify you.
Kantar Worldpanel may also collect the geographic location of you and your device, where you have given us your consent to collect such information. When you first download Shoppix, you may be asked if you agree to your location information being disclosed to us.
Emailed receipts
To support your participation in Shoppix, as well as sending in photographs of your physical receipts, you are able to forward your e-receipts (emailed receipts) to a unique Shoppix email address specific to you. We collect, process and reward receipts you send to us via email in the same way as snapping and submitting digital images of paper receipts. We will extract the data relevant for our research purposes from the receipt which is limited to:
All other data contained in the email you forward to us will be deleted within 90 days (including your personal data).
Linking your email accounts
Shoppix may also invite you to opt-in to Shoppix Online, our e-receipt collection service which makes participation easier and provides you with extra rewards. You do not have to opt-in to this service to continue participation on Shoppix and you can opt-out of it at any time. To opt-in to this service you will be required to grant Shoppix access to your e-mail account(s) including all historic email held in your inbox and any subfolders. Once permission is granted, we will have access to all your email (including their content) and will be able to automatically collect information about particular types of transactions contained within them, for example, about products or services that you have purchased. We will do this by searching for specific search terms (such as names of known stores) in your email.
Similar to if you send emails to a unique Shoppix email address, we will extract the data relevant for our research purposes from the receipt, for example:
All other data contained in the email you forward to us will be deleted within 90 days (including your personal data).
Online product capture
For users who choose to share their e-receipts with Shoppix, you may be invited to provide screen images of your online order pages for some online vendors. We will invite users to participate in this task if we need to understand any supplementary information on the products that were bought online. Participation in this task is entirely optional.
We collect, process and reward for this extra information in addition to snapping and submitting digital images of paper receipts and by sharing e-receipts. From the image you provide we will extract the data relevant for our research purposes from these images, for example:
All other data contained in the screen image you share with us will be deleted within 90 days (including your personal data).
Surveys
The Shoppix application will present you with opportunities to complete surveys in which Kantar Worldpanel would like you to participate. Kantar Worldpanel will collect your answers to the surveys.
To manage your Account(s)
Kantar Worldpanel uses the information that we collect to manage your Account(s). For example, Kantar Worldpanel, its Group Companies use the information you provide us and the purchase information we collect to track, process and fulfil Shoppix Rewards you earn [and to provide customer service]. In addition, Kantar Worldpanel may use this information to keep you informed of new features and product developments as well as to provide more relevant offers to you. Kantar Worldpanel will do so by sending you email, text messages or by in-application notifications.
To contact you
Kantar Worldpanel may use the contact information we receive from you or from third parties to contact you via email, direct mail, telephone or other channels such as in-application notifications, text messaging, Facebook and Twitter, in each case provided we are permitted by law to send these communications to you. Kantar Worldpanel may also use your contact information to provide you administrative communications from time to time about our service (such as details of an update to one of our applications or planned maintenance). You should take time to review this Privacy Policy whenever you receive a communication from us following a service update or planned maintenance, as well as ensuring you revisit this Privacy Policy from time-to-time for general changes
For market research purposes
We will publish summarised reports about Shoppix research. These reports will not personally identify you or members of your household. These reports only include aggregated information, and never include information which could be used to identify you.
To develop, evaluate, improve and deliver our products and services
Kantar Worldpanel uses the information that we collect to develop, evaluate, improve and deliver our products and services.
To deliver personalised advertisements and other information to you
We may use the information that we collect to show you advertisements about our products and services or the products and services of third parties on our websites, other websites, mobile applications, or in other marketing channels. For example, we may use the purchase information we collect about you from your receipts to deliver to you, via one or more of those channels, advertisements that we, or the parties whose products or services we are promoting, or think may be of interest to you. We may also engage third party advertising networks to deliver these advertisements. These networks use cookies and similar technologies to personalise the advertising content you see and to measure the effectiveness of the advertisements they deliver. These companies are authorised to use the information that we provide and they collect when you navigate to a website within the ad network to provide this service to us.
Fulfil legal and regulatory requirements
Kantar Worldpanel may use the information we collect to comply with national, state, or other applicable laws and regulations.
Protect our rights of property or our Registered Users
Kantar Worldpanel also may use the information we collect to the extent we believe it is necessary or appropriate to enforce or apply our rights under our agreements with Registered Users, and/or to protect the rights, property or safety of Kantar Worldpanel, and its Group Companies, our Registered Users and others.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. If your personal data is transferred to, stored at or otherwise processed in a country or territory outside the EEA, and that country or territory has not been recognised as providing an adequate level of data protection, we will put in place additional safeguards to protect your personal data, based on standard contractual clauses. You can ask us to provide a copy of these clauses by using the contact details below.
Third Parties
We may combine information from third party data sources with other information to create and enhance profiles that are used as described in this Policy. For example, by looking at both web browsing activity and in-store purchases, our research may identify a consumer segment whose members view certain websites or advertisements when they are in the process of researching a product but are likely to make the actual purchase in a physical store. This data can help the manufacturer or seller of that product better understand where to find customers who may be interested in their products.
We may use your personal data that we have obtained, directly from you or through a trusted third party, to enhance our or our customer's consumer segments, as explained above. We may use personal data in this way when clients or partners already have this information because it is usually the only way to match our profiles with those of our clients or partners. Although in these cases we permit these other parties to use your personal data to enhance their broader consumer segments, to which they then may target advertising, we prohibit these parties from using your personal data to target advertising to you individually. So in the normal course of your online activities, you may be a member of a broader consumer segment that sees particular advertising that your data helped create.
When working with a third party (such as another data provider) to supplement your profile, we protect your privacy by having our partner sign a confidentiality agreement stating that they will not share your personal data with unauthorised parties. We instruct them to maintain the confidentiality, security and integrity of the information we provide and not to use the information for any purpose other than those we explicitly authorise.
Contests, sweepstakes and surveys
Kantar Worldpanel may promote or offer contests, sweepstakes, similar promotional offers or surveys that may be co-sponsored by us and one or more other companies, or may be sponsored by other companies. Some or all of your information collected through these offers or surveys may be shared with the sponsor(s) or other companies indicated on the entry form, in the governing rules or on the survey, as applicable.
Agents and service providers
Kantar Worldpanel engages other companies and individuals to perform certain services and functions on our behalf. For example, we may engage third parties to analyse data (such as information contained within images of till receipts or responses to surveys), provide search results and links (including paid listings and links), fulfil Shoppix Rewards you earn or provide customer service. These service providers are allowed to access and use the information Kantar Worldpanel make available to them only as needed to perform their functions and for no other purposes.
Business Transfers
If there is a change of control in Kantar Worldpanel (whether by merger, sale, or otherwise), your information could be included as part of that transaction and could be used by the purchaser within the same business or more widely within the purchaser’s own business, although it will still only be used in accordance with this Policy. Further, in the event that Kantar Worldpanel sell or buy any business or assets, your information can be disclosed to the prospective buyer or seller of such business or assets.
Protection of Kantar Worldpanel and others
Kantar Worldpanel may disclose information about you to third parties when we believe such disclosure is appropriate to comply with a legal requirement, such as a law, regulation, court order, subpoena or search warrant, or in the course of a legal proceeding. Kantar Worldpanel may also disclose your information as we believe appropriate to enforce or apply our rights under our agreements with Registered Users, or to protect the rights, property or safety of Kantar Worldpanel, the wider Kantar Worldpanel group, our Registered Users and others, including exchanging information for fraud protection and credit risk reduction.
We have certain security measures in place, in line with industry standards, to protect your personal data against loss, misuse, and/or alteration. However, no security system is impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data held by us; any sharing with us is at your own risk. Where Kantar Worldpanel have given you (or where you have chosen) a password which enables you to access Shoppix, you are responsible for keeping this password confidential and not to share your password with anyone.
When you visit one of our websites or click on a banner advertisement on a third party’s website, Kantar Worldpanel may send one or more cookies to your computer or other device from which you accessed the website or advertisement. Third parties may also share information with us (such as the fact that you have been shown a particular advertisement) based on cookies that they send to your computer or other device when you visit other websites.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.
For more information on the use of cookies on the Kantar Worldpanel websites, please see the list of Cookies here. To manage your cookie preferences, you can find out more information from www.youronlinechoices.com/uk/
We take reasonable steps to keep personal data in our possession or control accurate, complete and current, based on the most recent information made available to us by you and/or by our clients.
We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly. You are responsible for ensuring that you notify us of any changes to your personal data.
To advise of any changes, please visit Contact Us section of the user website or see the “How to Contact us” section below.
We never knowingly invite children under the age of 16 years to participate in studies without consent.
If it is necessary and appropriate to a particular project to directly involve children under the age of 16 years, we take measures to ensure we have been given permission by the responsible adult.
To request access to personal data that we hold about you, you should submit your request in writing to the e-mail address or postal address shown below in “How to Contact Us”.
You have the following rights in relation to your personal data:
We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while Kantar Worldpanel communicates to these third parties, Kantar Worldpanel is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.
As required by ISO 9001, and in certain instances the law, our electronic systems are backed up and archived. These archives are retained for a defined period of time in a strictly controlled environment. Once expired, the data is deleted and the physical media destroyed to ensure the data is erased completely.
The User may exercise the rights defined above by contacting Kantar Worldpanel, via the "Contact Us" section of the website (www.shoppixapp.com), or the details in the “How to Contact Us “section below.
Your information may be stored and processed on our servers in the UK and Europe for a period of five years. In addition, any Group Companies or third parties to whom your information is provided (as described in this Privacy Policy) may be located in any jurisdiction in the world. These jurisdictions may not provide the same level of protection for your information as the country in which you reside. By signing up for an Account or using Shoppix, you agree that Kantar Worldpanel may store, process and transfer your information as described in this Privacy Policy.
We reserve the right to change, add to, or remove portions from this Privacy Policy at any time. This Policy may change and therefore you should review it regularly. You can review previous versions of the Shoppix Privacy Policy by actioning the drop-down menu at the top of this page.
If we materially change this Policy, we will take steps to inform you of the change. We may do this through an in-application notification or another appropriate method of contacting you.
We will always display the most up-to-date policy on our website.
The Data Protection Act 2018 (the "DPA") gives you the right to access, amend, port, erase, restrict processing of and withdraw consent to the use of your personal information.
Please notify Kantar Worldpanel by email to help@shoppixapp.com if you have provided us with your information and if you:
a. wish to access the information we hold about you;
b. wish to rectify or delete information we hold about you that is inaccurate or incomplete;
c. do not wish your information to be used in a manner described above (it would be helpful if you could set out your specific objections to any use); or
d. wish to withdraw consent for us to use your personal information.
Where you inform us that you wish to exercise any of these rights we shall respond within 30 days. Where you inform us that you no longer wish your information to be used in the manner set out in this Policy, this may impact your ability to continue as a participant of Shoppix. Further, if your information changes or if you have any queries about how we use your information, please let us know by contacting Kantar Worldpanel as set out above.
If you would like to discontinue participation you can deactivate your account in settings in the Shoppix App and then deactivate the Shoppix App by following the steps below:
a. On iPhone - press and hold the application until a cross appears in the left-hand corner of the icon. Select the cross to delete the application.
b. On Android - go to settings>applications>manage applications. Select the application and then select "Uninstall".
Kantar Worldpanel tries to meet the highest standards when collecting and using personal information. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office - www.ico.org.uk/concerns.
If you have any questions about this Privacy Policy or concerns, our Data Protection Officer:
Gillie Abbotts-JonesACCOUNT
Account is an account which you establish with Shoppix.
GROUP COMPANY
Any company that is owned by, that owns, or that is under common control with, Kantar Worldpanel
REGISTERED USER
A Registered User is an individual or entity that registers to be a part of Shoppix either through our website or a mobile application.
SHOPPIX REWARDS
Shoppix Rewards are the rewards that Kantar Worldpanel offer you as a Registered User of Shoppix.
OUR WEBSITE
Any website that Kantar Worldpanel host or otherwise operate.
COOKIES
A “cookie” is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise you from previous visits. Cookies may store user preferences and other information.
You can control how cookies are handled and stored or delete all cookies by changing your browser settings. Please see your web browser's Help function for details about how to do this. However, please be aware that our websites may not function correctly if cookies are disabled.
Current
These Kantar Worldpanel Shoppix Participation Terms & Conditions (“Terms”) are entered into by Kantar Worldpanel (“KANTAR WORLDPANEL”) and the individual that electronically accepts these terms (“You” or “Participant”). You agree that your participation in Shoppix as offered to you by KANTAR WORLDPANEL will be governed by these Terms. We may share your personal data with trusted partners and service providers (“Partners”), in connection with the services they perform for us, including the fulfillment of your rewards for participating in Shoppix. As set out in the Privacy Policy, these Partners are prohibited from using your personal data for any purposes other than those we explicitly authorise.
Please read these Terms carefully.
1. Accepting the Terms
1.1 Before you can accept these Terms, you will be asked to carefully read the Shoppix Privacy Policy (“Privacy Policy”) and understand how the Privacy Policy governs KANTAR WORLDPANEL ability to collect, store, use, and share the information obtained during your participation in Shoppix.
1.2 In order to participate in Shoppix, you must first agree to both these Terms and the Privacy Policy. You may not participate in Shoppix if you do not accept the Terms and the Privacy Policy. By clicking to accept the Terms, you agree to the terms of the Privacy Policy as well.
1.3 You may not accept the Terms if (a) you are under 18, or (b) you are not a permanent resident of the United Kingdom.
1.4 These Terms and the Privacy Policy are subject to change from time to time. We will notify you of any changes to these Terms and the Privacy Policy in accordance with the notice provisions of Section 2.3 below.
2. Your Participation in Shoppix
2.1 You will be required to provide information about yourself, such as identification and contact details. You agree that any information you provide will be accurate, correct, and up-to-date. The collection, storage, use, and sharing of your personal information will be governed by the Privacy Policy.
2.2 You will be required to download and install the Shoppix App available from the App Store on iOS devices and the Play Store on Android devices. The latest information on compatible devices and software versions is available at Shoppix Compatible Devices
2.3 You agree that KANTAR WORLDPANEL will provide you with notifications within the Shoppix App, by email, regular mail, or any appropriate method.
2.4 Kantar Worldpanel or its Partners will send you communications related to your participation in Shoppix, including reward opportunities and surveys.
2.5 KANTAR WORLDPANEL or its Partners will reward your participation in Shoppix in the form of tokens. These tokens, the rewards they can be exchanged for and how rewards are provided are described at Shoppix Rewards and are subject to change without prior notice to you. KANTAR WORLDPANEL and its Partners reserve the right to deactivate participation on Shoppix. Deactivated participants will no longer receive tokens or rewards and any remaining tokens will become expired.
2.6 Reward orders are made within the Shoppix App with a minimum order value of £5.
2.7 You agree that nothing in these Terms creates an employee relationship with either KANTAR WORLDPANEL - or its Partners, nor are the Terms intended to do so.
3. Your Use of the Shoppix App
3.1 KANTAR WORLDPANEL and its Partners will provide you with the Shoppix App to enable you to capture digital images of receipts you or other members of your household receive for purchasing goods or services. Details of the receipts we require you to snap are described in What are valid receipts? Your use of the Shoppix App is subject to these Terms and to any applicable terms between you and KANTAR WORLDPANEL's Partners.
3.2 You will use the Shoppix App only for the purposes of Shoppix participation and in accordance with applicable law.
3.4 You agree to follow all instructions provided by KANTAR WORLDPANEL or its Partners for the installation, maintenance, and use of the Shoppix App.
3.5 You will not engage in any activity that interferes with or disrupts the Shoppix App (or the servers and networks that are connected to the Shoppix App).
3.6 Unless you have been specifically permitted to do so in a separate agreement with KANTAR WORLDPANEL or its Partners, you will not reproduce, duplicate, copy, sell, trade, or resell the Shoppix App or any associated materials.
3.7 The Shoppix App may automatically download and/or install updates from time to time. Upon request, you agree to consent to all such updates as soon as practicable.
4. Your Passwords and Account Security
4.1 You are responsible for maintaining the confidentiality of passwords associated with your participation on Shoppix. You must not share your login details with others.
4.2 If you become aware of any unauthorised use of your password or of your Shoppix account, you agree to notify KANTAR WORLDPANEL immediately. Applicable contact information and instructions will be provided to you as part of your participation in Shoppix.
5. Proprietary Rights
5.1 KANTAR WORLDPANEL (or KANTAR WORLDPANEL's licensors) own all legal rights, title, and interest in and to Shoppix, including any intellectual property rights in Shoppix (whether those rights happen to be registered or not, and wherever in the world those rights may exist).
5.2 You will not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) that may be affixed to or contained within the Shoppix App or associated materials.
5.3 Unless you have been expressly authorised to do so in writing by KANTAR WORLDPANEL or its Partners, you will not use any trademark, service mark, trade name, or logo of any company or organisation in a way that is likely or intended to cause confusion about the owner or authorised user of such marks, names, or logos.
6. License from KANTAR WORLDPANEL
6.1 Subject to these Terms, KANTAR WORLDPANEL gives you a limited, personal, revocable, worldwide, royalty free, nonassignable, nonsublicensable, and nonexclusive license (to the extent of its rights) to use the Shoppix App for the sole purpose of enabling you to participate in Shoppix.
6.2 You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile, or otherwise attempt to extract the source code of the Shoppix App or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by KANTAR WORLDPANEL or its Partners in writing.
7. Ending your Participation in Shoppix
7.1 These Terms are in force until terminated by either you or KANTAR WORLDPANEL as set forth below.
7.2 If you want to terminate your participation in Shoppix, you may do so by deactivating your participation within Settings and uninstalling the Shoppix App, or as otherwise specified by KANTAR WORLDPANEL. Any remaining reward tokens may become expired. A subsequent login to your account will re-enable participation and implied continued acceptance of these Terms.
7.3 Upon termination of your participation in Shoppix, KANTAR WORLDPANEL and its Panel Partners may continue to store, use, and share the information previously obtained from you in accordance with the Privacy Policy. You may submit a written request for KANTAR WORLDPANEL to delete the personal information collected by KANTAR WORLDPANEL and/or a Partner during your participation in Shoppix, and KANTAR WORLDPANEL will comply with its obligations according to data protection legislation. During this time, KANTAR WORLDPANEL may aggregate, anonymise, or otherwise deidentify any personal information before deletion. You may not request deletion of nonpersonal information.
7.4 KANTAR WORLDPANEL may terminate your participation in Shoppix, and the Terms that govern your participation, for any reason and at any time, with notice as set forth in Section 2.3 above.
7.5 Upon termination or expiration of these Terms, you will uninstall the Shoppix App in the manner KANTAR WORLDPANEL or its Partners specify.
7.6 Sections 1, 2.3, 2.7, 3.2‑3.6, 5.2, 5.3, 6.2, 7‑9 and 11 will survive any termination of these Terms.
9. EXCLUSION OF WARRANTIES
9.1 OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER KANTAR WORLDPANEL NOR ITS SUPPLIERS, DISTRIBUTORS, OR PARTNERS, MAKES ANY SPECIFIC PROMISES ABOUT SHOPPIX. FOR EXAMPLE, WE DO NOT MAKE ANY COMMITMENTS ABOUT THE SPECIFIC FUNCTIONS OF THE SHOPPIX APP, OR ITS RELIABILITY OR AVAILABILITY. WE PROVIDE THE SHOPPIX APP AND RELATED MATERIALS “AS IS.”
9.2 SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.
9.3 YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR PARTICIPATION IN SHOPPIX IS AT YOUR SOLE RISK AND THAT THE SHOPPIX APP IS PROVIDED "AS IS" AND "AS AVAILABLE."
10. LIMITATION OF LIABILITY
10.1 WHEN PERMITTED BY LAW, KANTAR WORLDPANEL, AND KANTAR WORLDPANEL's SUPPLIERS, DISTRIBUTORS, AND PARTNERS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
10.2 TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF KANTAR WORLDPANEL , AND ITS SUPPLIERS, DISTRIBUTORS, AND PARTNERS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT PAID OR PAYABLE BYKWP TO YOU FOR YOUR PARTICIPATION IN SHOPPIX.
10.3 IN ALL CASES, KANTAR WORLDPANEL, AND ITS SUPPLIERS, DISTRIBUTORS, AND PARTNERS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
11. Combination of Non Personally Identifiable Information and Personal Information
11.1 Both during and after your participation in Shoppix, you agree that KANTAR WORLDPANEL may combine any of your information we collect with other sources of information in accordance with the Shoppix Privacy Policy.
12. General Legal Terms
12.1 Sometimes when you participate in Shoppix you may (as a result of, or through your participation in Shoppix) use a service or product, or download a piece of software, that is provided by another person or company. Your use of these other services, products and software may be subject to separate terms between you and the company or person concerned. If so, these Terms do not affect your legal relationship with these other companies or individuals.
12.2 You agree that you are solely responsible for (and that KANTAR WORLDPANEL and its suppliers, distributors and Partners have no responsibility to you or to any third party for) any breach of your obligations under these Terms and for the consequences (including any loss or damage which KANTAR WORLDPANEL may suffer) of any such breach.
12.3 These Terms constitute the whole legal agreement between you and KANTAR WORLDPANEL and govern your participation in Shoppix (but excluding any services that KANTAR WORLDPANEL may provide to you under a separate written agreement), and completely replace any prior agreements between you and KANTAR WORLDPANEL in relation to Shoppix.
12.4 Neither party will be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under these Terms.
12.5 If any term (or part of a term) of these Terms is invalid, illegal, or unenforceable, the rest of the Terms will remain in effect.
12.6 Each member of the group of companies of which KANTAR WORLDPANEL is the parent will be third party beneficiaries to these Terms and those other companies will be entitled to directly enforce, and rely upon, any provision of these Terms that confers a benefit on (or rights in favour of) them. Other than this, no other person or company will be third party beneficiaries to the Terms unless otherwise agreed in writing.
12.7 These Terms do not confer any benefits on any third party unless they expressly state that they do.
12.8 ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR SHOPPIX PARTICIPATION WILL BE GOVERNED BY ENGLISH LAW AND THE PARTIES SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE ENGLISH COURTS.
13 Prize draws
13.1 The Shoppix Prize Draw (“Prize Draw”) is run by TNS UK Limited trading as Kantar Worldpanel (“KANTAR WORLDPANEL”), Westgate, London, W5 1UA.
13.2 Apple is not a sponsor of nor involved in the Prize Draw in any way.
13.3 Each scratchcard you reveal between 00:00:00 Sunday to 23:59:59 Saturday gains you one entry into the weekly Prize Draw at 15:00:00 on Sunday (all times GMT).
13.4 Scratchcards can be gained by completing surveys and sending receipts in consecutive weeks.
13.5 Any ambiguity or inconsistencies regarding entries and qualification for the Prize Draw shall be decided by KANTAR WORLDPANEL.
13.6 Prizes are randomly allocated to a set number of entries according to the prizes available. Prizes available for the next Prize Draw are published at the top of this page.
13.7 All entries have an equal chance of winning.
13.8 Token prizes are automatically paid into the winners’ Shoppix account.
13.9 Prize winners’ names are published on this page every Monday.
13.10 The Prize Draw is only open to people aged 18 or over.
13.11 KANTAR WORLDPANEL reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice. The decision of KANTAR WORLDPANEL in all matters under its control is final and binding and no correspondence will be entered into.
version 1.0
These Kantar Worldpanel Shoppix Participation Terms & Conditions (“Terms”) are entered into by Kantar Worldpanel (“KWP”) and the individual that electronically accepts these terms (“You” or “Participant”). You agree that your participation in Shoppix as offered to you by KWP will be governed by these Terms. We may share your personal data with trusted partners and service providers (“Partners”), in connection with the services they perform for us, including the fulfillment of your rewards for participating in Shoppix. As set out in the Privacy Policy, these Partners are prohibited from using your personal data for any purposes other than those we explicitly authorise.
Please read these Terms carefully.
1. Accepting the Terms
1.1 Before you can accept these Terms, you will be asked to carefully read the Shoppix Privacy Policy (“Privacy Policy”) and understand how the Privacy Policy governs KWP’s ability to collect, store, use, and share the information obtained during your participation in Shoppix.
1.2 In order to participate in Shoppix, you must first agree to both these Terms and the Privacy Policy. You may not participate in Shoppix if you do not accept the Terms and the Privacy Policy. By clicking to accept the Terms below, you agree to the terms of the Privacy Policy as well.
1.3 You may not accept the Terms if (a) you are under 16, or (b) you are not a permanent resident of the United Kingdom.
1.4 These Terms and the Privacy Policy are subject to change from time to time. We will notify you of any changes to these Terms and the Privacy Policy in accordance with the notice provisions of Section 2.3 below.
2. Your Participation in Shoppix
2.1 You will be required to provide information about yourself, such as identification and contact details. You agree that any information you provide will be accurate, correct, and up-to-date. The collection, storage, use, and sharing of your personal information will be governed by the Privacy Policy.
2.2 2.2 You will be required to download and install the Shoppix App available from the App Store on iOS devices and the Play Store on Android devices. The latest information on compatible devices and software versions is available at Shoppix Compatible Devices
2.3 You agree that KWP will provide you with notifications within the Shoppix App, by email, regular mail, or any appropriate method.
2.4 Kantar Worldpanel or its Partners will send you communications related to your participation in Shoppix, including reward opportunities and surveys.
2.5 KANTAR WORLDPANEL or its Partners will reward your participation in Shoppix in the form of tokens. These tokens, the rewards they can be exchanged for and how rewards are provided are described at Shoppix Rewards and are subject to change without prior notice to you. KANTAR WORLDPANEL and its Partners reserve the right to deactivate participation on Shoppix. Deactivated participants will no longer receive tokens or rewards and any remaining tokens will become expired.
2.6 Reward orders are made within the Shoppix App with a minimum order value of £5.
2.7 Employees of Kantar Worldpanel or its Partners are prohibited from participating in Shoppix. You acknowledge that you are not a KWP employee (or an employee of a Partner) and you agree that nothing in these Terms creates an employee relationship with either KWP or its Partners, nor are the Terms intended to do so.
3. Your Use of the Shoppix App
3.1 KWP and its Partners will provide you with the Shoppix App to enable you to capture digital images of receipts you or other members of your household receive for purchasing goods or services. With your explicit prior consent, The App will also recognise and extract information from e-mail receipts you may receive. Details of the e-mail receipt collection service are available in Email Receipt Collection. Details of the receipts we require you to snap and send are described in What are valid receipts? Your use of the Shoppix App is subject to these Terms and to any applicable terms between you and KWP’s Partners.
3.2 You will use the Shoppix App only for the purposes of Shoppix participation and in accordance with applicable law.
3.4 You agree to follow all instructions provided by KANTAR WORLDPANEL or its Partners for the installation, maintenance, and use of the Shoppix App.
3.5 You will not engage in any activity that interferes with or disrupts the Shoppix App (or the servers and networks that are connected to the Shoppix App).
3.6 Unless you have been specifically permitted to do so in a separate agreement with KANTAR WORLDPANEL or its Partners, you will not reproduce, duplicate, copy, sell, trade, or resell the Shoppix App or any associated materials.
3.7 The Shoppix App may automatically download and/or install updates from time to time. Upon request, you agree to consent to all such updates as soon as practicable.
4. Your Passwords and Account Security
4.1 You are responsible for maintaining the confidentiality of passwords associated with your participation on Shoppix. You must not share your login details with others.
4.2 If you become aware of any unauthorised use of your password or of your Shoppix account, you agree to notify KANTAR WORLDPANEL immediately. Applicable contact information and instructions will be provided to you as part of your participation in Shoppix.
5. Proprietary Rights
5.1 KWP (or KWP’s licensors) own all legal rights, title, and interest in and to Shoppix, including any intellectual property rights in Shoppix (whether those rights happen to be registered or not, and wherever in the world those rights may exist).
5.2 You will not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) that may be affixed to or contained within the Shoppix App or associated materials.
5.3 Unless you have been expressly authorised to do so in writing by KWP or its Partners, you will not use any trademark, service mark, trade name, or logo of any company or organisation in a way that is likely or intended to cause confusion about the owner or authorised user of such marks, names, or logos.
6. License from KANTAR WORLDPANEL
6.1 Subject to these Terms, KANTAR WORLDPANEL gives you a limited, personal, revocable, worldwide, royalty free, nonassignable, nonsublicensable, and nonexclusive license (to the extent of its rights) to use the Shoppix App for the sole purpose of enabling you to participate in Shoppix.
6.2 You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile, or otherwise attempt to extract the source code of the Shoppix App or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by KANTAR WORLDPANEL or its Partners in writing.
7. Ending your Participation in Shoppix
7.1 These Terms are in force until terminated by either you or KANTAR WORLDPANEL as set forth below.
7.2 If you want to terminate your participation in Shoppix, you may do so by disabling your participation within Settings and uninstalling the Shoppix App, or as otherwise specified by KWP. Any remaining reward tokens will become expired. You will need to agree these Terms again should you wish to re-enable participation.
7.3 Upon termination of your participation in Shoppix, KWP and its Panel Partners may continue to store, use, and share the information previously obtained from you in accordance with the Privacy Policy. You may submit a written request for KWP to delete the personal information collected by KWP and/or a Partner during your participation in Shoppix, and KWP will comply with its obligations according to data protection legislation. During this time, KWP may aggregate, anonymise, or otherwise de-identify any personal information before deletion. You may not request deletion of non-personal information.
7.4 KWP may terminate your participation in Shoppix, and the Terms that govern your participation, for any reason and at any time, with notice as set forth in Section 2.3 above.
7.5 Upon termination or expiration of these Terms, you will uninstall the Shoppix App in the manner KWP or its Partners specify.
7.6 Sections 1, 2.3, 2.7, 3.2‑3.6, 5.2, 5.3, 6.2, 7‑9 and 11 will survive any termination of these Terms.
9. EXCLUSION OF WARRANTIES
9.1 OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER KANTAR WORLDPANEL NOR ITS SUPPLIERS, DISTRIBUTORS, OR PARTNERS, MAKES ANY SPECIFIC PROMISES ABOUT SHOPPIX. FOR EXAMPLE, WE DO NOT MAKE ANY COMMITMENTS ABOUT THE SPECIFIC FUNCTIONS OF THE SHOPPIX APP, OR ITS RELIABILITY OR AVAILABILITY. WE PROVIDE THE SHOPPIX APP AND RELATED MATERIALS “AS IS.”
9.2 SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.
9.3 YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR PARTICIPATION IN SHOPPIX IS AT YOUR SOLE RISK AND THAT THE SHOPPIX APP IS PROVIDED "AS IS" AND "AS AVAILABLE."
10. LIMITATION OF LIABILITY
10.1 WHEN PERMITTED BY LAW, KANTAR WORLDPANEL, AND KANTAR WORLDPANEL's SUPPLIERS, DISTRIBUTORS, AND PARTNERS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
10.2 TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF KANTAR WORLDPANEL , AND ITS SUPPLIERS, DISTRIBUTORS, AND PARTNERS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT PAID OR PAYABLE BYKWP TO YOU FOR YOUR PARTICIPATION IN SHOPPIX.
10.3 IN ALL CASES, KANTAR WORLDPANEL, AND ITS SUPPLIERS, DISTRIBUTORS, AND PARTNERS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.
11. Combination of Non Personally Identifiable Information and Personal Information
11.1 Both during and after your participation in Shoppix, you agree that KANTAR WORLDPANEL may combine any of your information we collect with other sources of information in accordance with the Shoppix Privacy Policy.
12. General Legal Terms
12.1 Sometimes when you participate in Shoppix you may (as a result of, or through your participation in Shoppix) use a service or product, or download a piece of software, that is provided by another person or company. Your use of these other services, products and software may be subject to separate terms between you and the company or person concerned. If so, these Terms do not affect your legal relationship with these other companies or individuals.
12.2 You agree that you are solely responsible for (and that KANTAR WORLDPANEL and its suppliers, distributors and Partners have no responsibility to you or to any third party for) any breach of your obligations under these Terms and for the consequences (including any loss or damage which KANTAR WORLDPANEL may suffer) of any such breach.
12.3 These Terms constitute the whole legal agreement between you and KANTAR WORLDPANEL and govern your participation in Shoppix (but excluding any services that KANTAR WORLDPANEL may provide to you under a separate written agreement), and completely replace any prior agreements between you and KANTAR WORLDPANEL in relation to Shoppix.
12.4 Neither party will be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under these Terms.
12.5 If any term (or part of a term) of these Terms is invalid, illegal, or unenforceable, the rest of the Terms will remain in effect.
12.6 Each member of the group of companies of which KANTAR WORLDPANEL is the parent will be third party beneficiaries to these Terms and those other companies will be entitled to directly enforce, and rely upon, any provision of these Terms that confers a benefit on (or rights in favour of) them. Other than this, no other person or company will be third party beneficiaries to the Terms unless otherwise agreed in writing.
12.7 These Terms do not confer any benefits on any third party unless they expressly state that they do.
12.8 ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR SHOPPIX PARTICIPATION WILL BE GOVERNED BY ENGLISH LAW AND THE PARTIES SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE ENGLISH COURTS.
Anyone aged 18 and over who is a permanent UK resident can download Shoppix provided they have a compatible Smartphone. To register you will need to first accept the Shoppix Privacy Policy and Terms & Conditions.
When you download Shoppix you will be taken to a registration page. Once you complete the form, you will receive an email asking you to validate your account. Once validated you can start using Shoppix!
Every Shoppix user completes a short profile survey for which you collect tokens and a scratchcard. Coupled with the receipt images you send, the profile information helps to provide insights into consumer behaviours and also enables us to send you specific tailored surveys (for which you can collect more tokens). Please be reassured that no individual can ever be identified from our research data and no personal information is sold or passed on to any 3rd party without your prior consent.
If your household circumstances or contact details change, you can update your profile by going to the Settings page on the home screen, then selecting 'My account'. After completing a password check, you can change profile details such as your profession and any household membership changes by selecting 'Update Profile Survey'. We will ask you to check your profile from time-to-time to ensure it is up-to-date.
Yes, other family members aged 18 and over that live with you can also download Shoppix.
The information you provide on your profile, by completing surveys and snapping or forwarding receipts is used to provide market research reports about consumer behaviour in the UK. No individual can ever be identified from our data and absolutely no personal information is sold or passed on to any 3rd party without your prior consent. We safeguard all your personal data with the strictest and most rigorous controls in accordance with UK Data Protection Laws and the Market Research Society Code of Conduct. Full details about how your data is used are provided in our Privacy Policy.
Click the Privacy Policy option at the top of the homepage.
No, you simply need to download Shoppix on your new device, and login with your email and password to continue using Shoppix. Please be aware of the devices that Shoppix is compatible with.
Please check in your junk mail. If you still cannot find it please register again as this will resend the verification email.
Follow the link on the login screen and we will email you a temporary password to your Shoppix registered email address. Temporary passwords expire in 24 hours, so make sure you change to something more memorable quickly! If your account was previously locked, make sure you wait 5 minutes before entering your temporary password. If your temporary password has expired you can request another.
Shoppix is available to download in the Apple App Store or Google Play Store. It is free to download and will work on iPhones (iOS version 9.3.5 and above) and all Android smartphones (OS versions 4.2 and above). It is currently not compatible with Windows or Blackberry devices, or tablets/iPads.
Using Shoppix, you simply need to snap or forward all the valid receipts you and your household receive for purchasing goods or services. You also will need to create a profile and will also regularly be invited to complete short surveys. For doing this you collect tokens which can be exchanged for rewards.
Our new e-receipt forwarding service is now live! This service allows you to forward your e-receipts to Shoppix alongside the snapping of paper receipts for tokens and additional bonuses. It couldn’t be simpler to get started! You will soon receive a notification inviting you to select your own personalised “shoppix.me” email address to forward your e-receipts to. Then you just forward all your e-receipts to this address. Please be patient as we roll-out this service to all our Shoppix user community. Valid e-receipts from recognised merchants will then be displayed in-app alongside your snapped paper receipts. See our e-receipt forwarding FAQs for more information. Please note this service replaces Shoppix Online, the automated e-receipt collection facility, which closed earlier this year.
Tokens are the currency of Shoppix and are awarded for snapping or forwarding receipts and completing surveys. The more tokens you collect the more you can exchange for vouchers or money.
Tokens can be exchanged for Vouchers or cash via a PayPal account once you have reached the minimum qualifying levels of £5 worth of tokens. Voucher options include Amazon, iTunes and Love 2 Shop. The reward options can change from time to time; you can check the latest information in the “Rewards” section of Shoppix.
All tokens awarded are credited immediately and are visible in your account in the rewards section of Shoppix.
The redemption value of your reward tokens depends on the reward option you select. You can redeem tokens for cash via PayPal account or vouchers of £5, £10, £20.
Shoppix users are awarded electronic scratchcards on Shoppix which can be scratched to win bonus tokens. Scratchcards are awarded for different things on Shoppix including completing surveys and snapping or forwarding receipts in consecutive weeks. We award one scratchcard for completing two consecutive weeks and two scratchcards for completing three or more consecutive weeks. Both winning and losing scratchcards gain entry into a weekly prize draw with bigger prizes up for grabs! Scratchcards expire 28 days after being issued, so make sure you remember to scratch your scratchcards before they expire!
All revealed winning or losing scratchcards gain an entry into a weekly prize draw every Monday at 8am (GMT) with large prizes up for grabs. Recent winners are displayed in the rewards section.
Every week you snap or forward your first valid receipt you light up a shopping bag on a shelf. When that shelf is full you move up to a higher shelf! It takes four bags to fill a shelf, except our first and second shelves which takes just one and two bags to fill.
To redeem tokens you can click on the Shoppix icon which will take you to the ‘rewards’ page. This will show you all the tokens and vouchers you can redeem. Tokens can be exchanged for Vouchers or cash via PayPal. The reward options can change from time to time; you can check up-to-date information in the “Rewards” section of Shoppix.
On Shoppix, you will be invited to complete surveys about general topics and also specific surveys triggered by the receipts you snap or forward. For completing surveys you will be awarded tokens and a scratchcards.
You will receive a notification that a new survey is available for you to complete. These could be general surveys or specifically selected surveys tailored to you and the receipts you have snapped or forwarded. Go to the “Surveys” section of the Shoppix App to see the history of Surveys sent and completed and any active Surveys ready to complete now. You will receive reminders for active surveys left to complete before they expire.
All voucher email confirmations are sent to your Shoppix registered email address. If you would like your voucher sent to a different email account, please update your email address in Shoppix before ordering the voucher.
PayPal orders are credited to your Shoppix registered email address. If your PayPal account is set up under another email address, you can link your Shoppix registered address to your PayPal account to receive your credit (see PayPal’s own FAQs for help with this), or you can update your email address in Shoppix before you redeem your tokens.
Snapping receipts is simple! All you need to do is click on the ‘camera’ icon located at the bottom of the home screen. Select the receipt size option and press the photo button to snap the receipt. If you have a longer receipt, for iPhones hold down the photo button whilst moving your device to snap all the items on the receipt. To snap long receipt on Android phones, snap multiple images and use the transparent guide to line them up and stitch them together. If you are unhappy with the image you have the option to ‘retake’.
Please snap your receipts as soon as possible after you receive them. There are bonus tokens on offer for receipts snapped on the same day of the shopping trip or purchase. Receipts will not be approved if they are more than 7 days old.
You collect tokens for the first approved receipt you snap or forward from each different store each day.
You can send as many receipts per week as you like, and you will receive tokens for the first 30 approved receipts. The cap is calculated over the previous 7 days rather than a fixed Monday to Sunday.
A valid receipt covers goods or services you or your household have paid for within the UK (not an invoice, bill or statement). It must be the itemised receipt and not the card or PayPal receipt. Please note we do not approve receipts in the area of travel, ticketing, hotels or financial services. The receipt must be printed (not hand-written) and unmodified with all the following key elements clearly visible:
Users who do not regularly snap valid receipts will receive reminders and if after a while they remain inactive, then they will be considered as non-users. If you cannot snap receipts for any extended period due to phone problems, etc. then you can contact the Shoppix helpdesk who can temporarily pause participation until you are ready to start again.
It is possible for you to challenge a snapped receipt we have not approved. This could be because we have incorrectly transcribed the shop/service provider you have visited, or you want to challenge an occasion when we have not approved the validity or quality of a receipt.
If the challenge is successful, the receipt details or status will be updated and any tokens owed will be rewarded.
Shoppix will allow you to snap or forward most itemised receipts - they can be receipts from restaurants, cafes and shops etc. Please note we do not approve receipts in the area of travel, ticketing, hotels or financial services.
We only accept receipts for goods or services paid for within the UK (including Northern Ireland).
There is no limit to the number of receipts you send and you are encouraged to snap or forward all valid receipts you and your household receive. You will collect tokens for each of the first 30 distinct, valid receipts you send every week, with every single receipt snapped or forwarded potentially triggering a survey. All surveys have tokens and scratchcards on offer for completion.
You collect tokens for the first approved receipt you snap or forward from each different store each day. Additional approved receipts snapped or forwarded from this store do not collect tokens but could trigger surveys.
Very occasionally, stores use a different date format on their receipts, and our systems cannot read the information as expected. If this happens to you, you can challenge this. If the challenge is successful, the receipt details and/or status will be updated and any tokens owed will be rewarded.
No, you can forward e-receipts from any email address you or any member of your household have used to buy something online.
You collect 100 tokens for your first valid forwarded e-receipt, and then an additional 25 tokens for the next 4 valid forwarded e-receipts sent in separate weeks.
You can forward valid e-receipts for goods and services (including takeaways) purchased by you or any member of your household (with their implied permission) from any email account. This includes goods bought both online and instore. Please note we do not accept e-receipts in the area of travel, ticketing, hotels or financial services.
Unfortunately, our software does not currently recognise e-receipts that are not in English, please change your Email settings to “English” for e-receipt forwarding.
Go to the “e-receipt forwarding” page in “Settings” and choose your personalised e-mail address to forward to. This will be a combination of two random short words with “@shoppix.me” at the end.
You collect 25 tokens per valid e-receipt with a 5 token bonus for forwarding on the same day as the purchase – the same as snapping paper receipts! There are also bonuses for your first valid forwarded e-receipt and for each of the next 4 separate weeks you forward a valid e-receipt in.
e-receipts will only be accepted and rewarded for if
The forwarded e-receipt needs to have met all the criteria for acceptance (see What types of e-receipt are accepted?). Occasionally our software may not be able to recognise and interpret the e-receipt. If you have any questions about any aspect of e-receipt forwarding then please contact our helpdesk.
The content of your e-receipt is permanently deleted after 90 days. We only extract and retain the data relevant for our research which is limited to:
Yes, this is highly recommended! If your email provider allows, you can set up a forwarding rule to save time and effort, ensuring no e-receipts you receive from your most used online stores are missed, and boosting your token collection.
There is nothing to worry about – the system will not recognise e-mails that are not an e-receipt and all content is permanently deleted.
There are many 1000s of approved merchants with new ones being added all the time, so it is not possible to provide an up-to-date list. Valid e-receipts follow the same general rules as snapped paper receipts, so e-receipts from travel, hotels, ticketing, and financial services will not be approved.
Once you have selected your personalised “shoppix.me” email address then this cannot be changed. Please contact the helpdesk if you have any problems with e-receipt forwarding on Shoppix.
Changing the content or format of the original e-receipt, will most likely cause our e-receipt recognition software to fail and the receipt to be rejected.
Unfortunately, we don’t accept PayPal receipts (nor any financial service provider e-receipt) but be sure to forward the merchant’s original e-receipt if you have one and it’s from a valid outlet!
Our e-receipt recognition software can fail if you forward an already forwarded e-receipt (“double-forwarding”). To be sure our service recognises your e-receipts please forward directly from the email box you received the e-receipt in, making sure that you do not change any formatting or content.
It is possible to forward e-receipts from work email addresses, if this is the email box you received the e-receipt in. Note: Occasionally, our recognition software will not be able to interpret e-receipts sent from work email addresses.
Yes, please forward any e-receipts of returned or cancelled orders. Although we do not credit any additional tokens beyond those credited for the original transaction, it does mean you will get additional token-generating surveys and the chance to give your reasons for cancelling.
Shoppix Online identifies particular types of e-receipt in your connected mailbox(es) and collects the content of these e-receipts including details of what was purchased, the store/provider from which the goods/services were purchased, the amount spent and the date of purchase. Collection covers both new and old email contained in both your main inbox and any subfolders
Shoppix Online collects information contained in your e-receipts covering occasions where you have ordered or paid for goods or services across a range of approved merchants. We also collect information any order cancellations/refunds that you may have from previous order.
You are able to browse details of the e-receipts collected and rewarded for within the Shoppix app alongside details of the paper receipts you have snapped, provided they are for valid purchase transactions from an approved merchant.
You collect 30 tokens for each of the first 10 valid e-receipts every week from an approved merchant within the last 7 days. The list of approved merchants consists of over 200 well-known merchants such as Amazon, Boots, Sainsbury’s, Tesco, John Lewis, Sports Direct etc.
You collect tokens for the first 10 valid e-receipts every week with a limit of 1 per merchant per day.
Once registered, Shoppix Online carries out a review of your connected mailbox(es). The review collects information from your e-receipts from up to 3 year ago. You are awarded 200 bonus tokens for connecting to Shoppix Online.
You are awarded 200 bonus tokens for first connecting to Shoppix Online, and then 30 tokens for each of the first 10 valid e-receipts collected from approved merchants within the last 7 days.
You can switch off your connection at any time by removing the email addresses connected to Shoppix Online. You can either go to '@' on your home screen or select “Shoppix Online” under the settings menu and select the email address that you have connected. You can re-join Shoppix Online again at any time to switch collection back on but please note you will be required to grant Shoppix access to both new and old emails held in your inbox and any subfolders again.
Yes, you can switch collection of e-receipts back on at the “Shoppix Online” page within the App but please note you will be required to grant Shoppix access to both new and old emails held in your inbox and any subfolders again.
You can easily disconnect a particular mailbox at any time by visiting the “Shoppix Online” page within the App and clicking on ‘Remove email’.
You can easily connect additional mailboxes for Hotmail, Outlook, MSN and Live email accounts at any time by visiting the “Shoppix Online” page within the App and clicking on ‘Add email’.
Please note you are currently unable to add more than one email account for Gmail or Yahoo. Make sure you connect your primary shopping account to maximise your tokens collection.
Yes, to save your phone’s data allowance you can go to the “Settings” cog symbol within Shoppix and set your device to "Only send receipts via Wi-Fi" using the switch button.
To maximise your rewards we encourage you to keep snapping and forwarding receipts and completing surveys each week, however if you wish to leave Shoppix you can contact the Shoppix helpdesk or deactivate your account in “Settings”. Please note after deactivating you will need to re-register to recommence participation.
Yes you can use Shoppix on multiple devices using the same login, but notifications will only be received on the device used last. Please note that logging into a second device will log you out of the first device.
Shoppix takes up just 46.0 MB of memory on your Apple device or 49.5 MB on your Android device.
To maximise your rewards we encourage you to complete all surveys received. If you do not wish to receive surveys, please let us know by contacting the Shoppix Helpdesk. Occasional surveys are required as part of your Shoppix membership and you will still receive these e.g. to update your household details.