Frequently Asked Questions

What e-receipt information is collected from my mailbox?

Shoppix Online identifies particular types of e-receipt in your connected mailbox(es) and collects the content of these e-receipts including details of what was purchased, the store/provider from which the goods/services were purchased, the amount spent and the date of purchase. Collection covers both new and old email contained in both your main inbox and any subfolders

What types of e-receipt are collected from my mailbox?

Shoppix Online collects information contained in your e-receipts covering occasions where you have ordered or paid for goods or services across a range of approved merchants. We also collect information on occasions where you have subsequently cancelled a previous order.

What e-receipts are displayed in the Shoppix App?

You are able to browse details of the e-receipts collected and rewarded for within the Shoppix app alongside details of the paper receipts you have snapped, provided they are for valid purchase transactions from an approved merchant.

What e-receipts do I collect tokens for?

You collect 30 tokens for each of the first 30 valid e-receipts every week from an approved merchant within the last 7 days. The list of approved merchants consists of over 200 well-known merchants such as Amazon, Boots, Sainsbury’s, Tesco, John Lewis, Sports Direct etc.

What are the reward limits for my e-receipts?

You collect tokens for the first 30 valid e-receipts every week with a limit of 1 per merchant per day.

What is the Shoppix Online review?

Once registered, Shoppix Online carries out a review of your connected mailbox(es). The review collects information from your e-receipts from up to 3 years ago. You are awarded 200 bonus tokens for connecting to Shoppix Online, and then for all valid e-receipts collected from approved merchants within the last 7 days.

What do I get for joining Shoppix Online?

You are awarded 200 bonus tokens for first connecting to Shoppix Online, and then 30 tokens for each of the first 30 valid e-receipts collected from approved merchants within the last 7 days.

How do I switch off collection of e-receipts?

You can switch off your connection at any time by removing the email addresses connected to Shoppix Online. You can either go to ‘@’ on your home screen or select “Shoppix Online” under the settings menu and select the email address that you have connected. You can re-join Shoppix Online again at any time to switch collection back on but please note you will be required to grant Shoppix access to both new and old emails held in your inbox and any subfolders again.

Can I switch back on the collection of e-receipts?

Yes, you can switch collection of e-receipts back on at the “Shoppix Online” page within the App but please note you will be required to grant Shoppix access to both new and old emails held in your inbox and any subfolders again.

How do I disconnect a mailbox?

You can easily disconnect a particular mailbox at any time by visiting the “Shoppix Online” page within the App and clicking on ‘Remove email’.

How do I connect additional mailboxes?

You can easily connect additional mailboxes for Hotmail, Outlook, MSN and Live email accounts at any time by visiting the “Shoppix Online” page within the App and clicking on ‘Add email’.

Please note you are currently unable to add more than one email account for Gmail or Yahoo. Make sure you connect your primary shopping account to maximise your tokens collection.