Frequently Asked Questions


Creating a Profile  


Can I download Shoppix?

Anyone aged 18 and over who is a permanent UK resident can download Shoppix provided they have a compatible Smartphone. To register you will need to first accept the Shoppix Privacy Policy and Terms & Conditions.

How do I create a Shoppix account?

When you download Shoppix you will be taken to a registration page. Once you complete the form, you will receive an email asking you to validate your account. Once validated you can start using Shoppix!

Why do I need to complete a profile?

Every Shoppix user completes a short profile survey for which you collect tokens and a scratchcard. Coupled with the receipt images you send, the profile information helps to provide insights into consumer behaviours and also enables us to send you specific tailored surveys (for which you can collect more tokens). Please be reassured that no individual can ever be identified from our research data and no personal information is sold or passed on to any 3rd party without your prior consent.

Can I change my profile at any time?

If your household circumstances or contact details change, you can update your profile by going to the Settings page on the home screen, then selecting 'My account'. After completing a password check, you can change profile details such as your profession and any household membership changes by selecting 'Update Profile Survey'. We will ask you to check your profile from time-to-time to ensure it is up-to-date.

Can other members of my household join Shoppix?

Yes, other family members aged 18 and over that live with you can also download Shoppix.

How is my data used?

The information you provide on your profile, by completing surveys and snapping or forwarding receipts is used to provide market research reports about consumer behaviour in the UK. No individual can ever be identified from our data and absolutely no personal information is sold or passed on to any 3rd party without your prior consent. We safeguard all your personal data with the strictest and most rigorous controls in accordance with UK Data Protection Laws and the Market Research Society Code of Conduct. Full details about how your data is used are provided in our Privacy Policy.

Where can I find the Shoppix Privacy policy?

Click the Privacy Policy option at the top of the homepage.

I have a new phone. Do I have to start over again?

No, you simply need to download Shoppix on your new device, and login with your email and password to continue using Shoppix. Please be aware of the devices that Shoppix is compatible with.

I haven't received my verification email, what do I do?

Please check in your junk mail. If you still cannot find it please register again as this will resend the verification email.

What do I do if I forget my password?

Follow the link on the login screen and we will email you a temporary password to your Shoppix registered email address. Temporary passwords expire in 24 hours, so make sure you change to something more memorable quickly! If your account was previously locked, make sure you wait 5 minutes before entering your temporary password. If your temporary password has expired you can request another.

What devices is Shoppix compatible with?

Shoppix is available to download in the Apple App Store or Google Play Store. It is free to download and will work on iPhones (iOS version 9.3.5 and above) and all Android smartphones (OS versions 4.2 and above). It is currently not compatible with Windows or Blackberry devices, or tablets/iPads.

What do I have to do on Shoppix?

Using Shoppix, you simply need to snap or forward all the valid receipts you and your household receive for purchasing goods or services. You also will need to create a profile and will also regularly be invited to complete short surveys. For doing this you collect tokens which can be exchanged for rewards.

What is e-receipt forwarding?

Our new e-receipt forwarding service is now live! This service allows you to forward your e-receipts to Shoppix alongside the snapping of paper receipts for tokens and additional bonuses. It couldn’t be simpler to get started! You will soon receive a notification inviting you to select your own personalised “shoppix.me” email address to forward your e-receipts to. Then you just forward all your e-receipts to this address. Please be patient as we roll-out this service to all our Shoppix user community. Valid e-receipts from recognised merchants will then be displayed in-app alongside your snapped paper receipts. See our e-receipt forwarding FAQs for more information. Please note this service replaces Shoppix Online, the automated e-receipt collection facility, which closed earlier this year.


Rewards   


What are tokens?

Tokens are the currency of Shoppix and are awarded for snapping or forwarding receipts and completing surveys. The more tokens you collect the more you can exchange for vouchers or money.

What can I redeem my tokens for?

Tokens can be exchanged for Vouchers or cash via a PayPal account once you have reached the minimum qualifying levels of £5 worth of tokens. Voucher options include Amazon, iTunes and Love 2 Shop. The reward options can change from time to time; you can check the latest information in the “Rewards” section of Shoppix.

How do I know my tokens have been awarded?

All tokens awarded are credited immediately and are visible in your account in the rewards section of Shoppix.

What value are reward tokens?

The redemption value of your reward tokens depends on the reward option you select. You can redeem tokens for cash via PayPal account or vouchers of £5, £10, £20.

What are scratchcards?

Shoppix users are awarded electronic scratchcards on Shoppix which can be scratched to win bonus tokens. Scratchcards are awarded for different things on Shoppix including completing surveys and snapping or forwarding receipts in consecutive weeks. We award one scratchcard for completing two consecutive weeks and two scratchcards for completing three or more consecutive weeks. Both winning and losing scratchcards gain entry into a weekly prize draw with bigger prizes up for grabs! Scratchcards expire 28 days after being issued, so make sure you remember to scratch your scratchcards before they expire!

What are prize draws?

All revealed winning or losing scratchcards gain an entry into a weekly prize draw every Monday at 8am (GMT) with large prizes up for grabs. Recent winners are displayed in the rewards section.

How do I gain shopping bags and move up shelves?

Every week you snap or forward your first valid receipt you light up a shopping bag on a shelf. When that shelf is full you move up to a higher shelf! It takes four bags to fill a shelf, except our first and second shelves which takes just one and two bags to fill.

How can I redeem my tokens?

To redeem tokens you can click on the Shoppix icon which will take you to the ‘rewards’ page. This will show you all the tokens and vouchers you can redeem. Tokens can be exchanged for Vouchers or cash via PayPal. The reward options can change from time to time; you can check up-to-date information in the “Rewards” section of Shoppix.

What are surveys?

On Shoppix, you will be invited to complete surveys about general topics and also specific surveys triggered by the receipts you snap or forward. For completing surveys you will be awarded tokens and a scratchcards.

How do I get surveys?

You will receive a notification that a new survey is available for you to complete. These could be general surveys or specifically selected surveys tailored to you and the receipts you have snapped or forwarded. Go to the “Surveys” section of the Shoppix App to see the history of Surveys sent and completed and any active Surveys ready to complete now. You will receive reminders for active surveys left to complete before they expire.

Why haven't I received my voucher email confirmation yet?

All voucher email confirmations are sent to your Shoppix registered email address. If you would like your voucher sent to a different email account, please update your email address in Shoppix before ordering the voucher.

Why haven't I received my PayPal confirmation yet?'

PayPal orders are credited to your Shoppix registered email address. If your PayPal account is set up under another email address, you can link your Shoppix registered address to your PayPal account to receive your credit (see PayPal’s own FAQs for help with this), or you can update your email address in Shoppix before you redeem your tokens.


Snapping receipts   


How do I snap a receipt?

Snapping receipts is simple! All you need to do is click on the ‘camera’ icon located at the bottom of the home screen. Select the receipt size option and press the photo button to snap the receipt. If you have a longer receipt, for iPhones hold down the photo button whilst moving your device to snap all the items on the receipt. To snap long receipt on Android phones, snap multiple images and use the transparent guide to line them up and stitch them together. If you are unhappy with the image you have the option to ‘retake’.

When should I snap my receipts?

Please snap your receipts as soon as possible after you receive them. There are bonus tokens on offer for receipts snapped on the same day of the shopping trip or purchase. Receipts will not be approved if they are more than 7 days old.

What is the daily store limit?

You collect tokens for the first approved receipt you snap or forward from each different store each day.

What is the weekly receipt cap?

You can send as many receipts per week as you like, and you will receive tokens for the first 30 approved receipts. The cap is calculated over the previous 7 days rather than a fixed Monday to Sunday.

What is a valid receipt?

A valid receipt covers goods or services you or your household have paid for within the UK (not an invoice, bill or statement). It must be the itemised receipt and not the card or PayPal receipt. Please note we do not approve receipts in the area of travel, ticketing, hotels or financial services. The receipt must be printed (not hand-written) and unmodified with all the following key elements clearly visible:

  • The shop/service provider
  • Date (which must be within the last 7 days)
  • The individual items or services paid for and the total price paid.
You collect tokens for the first approved receipt you snap or forward from each different store each day and for the first 30 approved receipts every week. If in doubt, please snap or forward the receipt but note that some receipts may not be approved or generate tokens if they do not fit these conditions. It is possible to challenge rejected snapped receipts. Please see also “What types of e-receipt are accepted?” in the e-receipt forwarding FAQ section for the specific conditions of e-receipt forwarding.

What happens if I cannot snap receipts for any reason?

Users who do not regularly snap valid receipts will receive reminders and if after a while they remain inactive, then they will be considered as non-users. If you cannot snap receipts for any extended period due to phone problems, etc. then you can contact the Shoppix helpdesk who can temporarily pause participation until you are ready to start again.

My receipt has been rejected, how do I challenge this?

It is possible for you to challenge a snapped receipt we have not approved. This could be because we have incorrectly transcribed the shop/service provider you have visited, or you want to challenge an occasion when we have not approved the validity or quality of a receipt.

If the challenge is successful, the receipt details or status will be updated and any tokens owed will be rewarded.

What kind of receipts can I send?

Shoppix will allow you to snap or forward most itemised receipts - they can be receipts from restaurants, cafes and shops etc. Please note we do not approve receipts in the area of travel, ticketing, hotels or financial services.

Do you accept non-UK receipts?

We only accept receipts for goods or services paid for within the UK (including Northern Ireland).

Is there any limit to the number of receipts I send?

There is no limit to the number of receipts you send and you are encouraged to snap or forward all valid receipts you and your household receive. You will collect tokens for each of the first 30 distinct, valid receipts you send every week, with every single receipt snapped or forwarded potentially triggering a survey. All surveys have tokens and scratchcards on offer for completion.

How many receipts from the same store on the same day collect tokens?

You collect tokens for the first approved receipt you snap or forward from each different store each day. Additional approved receipts snapped or forwarded from this store do not collect tokens but could trigger surveys.

The date on my receipt isn’t appearing correctly, how do I challenge this?

Very occasionally, stores use a different date format on their receipts, and our systems cannot read the information as expected. If this happens to you, you can challenge this. If the challenge is successful, the receipt details and/or status will be updated and any tokens owed will be rewarded.


e-receipt forwarding   


Do I have to forward e-receipts from the email address I login to Shoppix with?

No, you can forward e-receipts from any email address you or any member of your household have used to buy something online.

What bonuses do I get for forwarding my e-receipts?

You collect 100 tokens for your first valid forwarded e-receipt, and then an additional 25 tokens for the next 4 valid forwarded e-receipts sent in separate weeks.

What e-receipts do I forward?

You can forward valid e-receipts for goods and services (including takeaways) purchased by you or any member of your household (with their implied permission) from any email account. This includes goods bought both online and instore. Please note we do not accept e-receipts in the area of travel, ticketing, hotels or financial services.

What happens if I forward e-receipts that are not in English?

Unfortunately, our software does not currently recognise e-receipts that are not in English, please change your Email settings to “English” for e-receipt forwarding.

Where do I forward my e-receipts to?

Go to the “e-receipt forwarding” page in “Settings” and choose your personalised e-mail address to forward to. This will be a combination of two random short words with “@shoppix.me” at the end.

How many tokens do I get for an e-receipt?

You collect 25 tokens per valid e-receipt with a 5 token bonus for forwarding on the same day as the purchase – the same as snapping paper receipts! There are also bonuses for your first valid forwarded e-receipt and for each of the next 4 separate weeks you forward a valid e-receipt in.

What types of e-receipt are accepted?

e-receipts will only be accepted and rewarded for if

  • they are recognised as an e-receipt
  • they are less than 7 days old
  • are not from a duplicate transaction
  • from a recognised and valid merchant
  • have a total paid
  • include at least one purchase
  • with e-receipt content in English
  • and the original e-receipt content and format remains unchanged
Please note: e-receipts count within the weekly 30 receipt reward cap and are also subject to the daily store limit of one receipt per store per day.

I forwarded an e-receipt and it has not appeared in my receipts list in the app – why?

The forwarded e-receipt needs to have met all the criteria for acceptance (see What types of e-receipt are accepted?). Occasionally our software may not be able to recognise and interpret the e-receipt. If you have any questions about any aspect of e-receipt forwarding then please contact our helpdesk.

Do you keep the full content of my e-receipt?

The content of your e-receipt is permanently deleted after 90 days. We only extract and retain the data relevant for our research which is limited to:

  • Merchant name
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item

Can I set-up an auto-forwarding rule to forward all e-mails from an online store?

Yes, this is highly recommended! If your email provider allows, you can set up a forwarding rule to save time and effort, ensuring no e-receipts you receive from your most used online stores are missed, and boosting your token collection.

I forwarded the wrong e-mail – what happens now?

There is nothing to worry about – the system will not recognise e-mails that are not an e-receipt and all content is permanently deleted.

How do I know if an e-receipt is from an approved merchant?

There are many 1000s of approved merchants with new ones being added all the time, so it is not possible to provide an up-to-date list. Valid e-receipts follow the same general rules as snapped paper receipts, so e-receipts from travel, hotels, ticketing, and financial services will not be approved.

Can I change the e-mail address to forward my e-receipts to?

Once you have selected your personalised “shoppix.me” email address then this cannot be changed. Please contact the helpdesk if you have any problems with e-receipt forwarding on Shoppix.

What happens if I change anything on the e-receipt?

Changing the content or format of the original e-receipt, will most likely cause our e-receipt recognition software to fail and the receipt to be rejected.

Why has my PayPal e-receipt not been approved?

Unfortunately, we don’t accept PayPal receipts (nor any financial service provider e-receipt) but be sure to forward the merchant’s original e-receipt if you have one and it’s from a valid outlet!

What happens if I forward an already forwarded e-receipt?

Our e-receipt recognition software can fail if you forward an already forwarded e-receipt (“double-forwarding”). To be sure our service recognises your e-receipts please forward directly from the email box you received the e-receipt in, making sure that you do not change any formatting or content.

What happens if I forward from my work email address?

It is possible to forward e-receipts from work email addresses, if this is the email box you received the e-receipt in. Note: Occasionally, our recognition software will not be able to interpret e-receipts sent from work email addresses.

Should I forward notifications of returned/cancelled orders?

Yes, please forward any e-receipts of returned or cancelled orders. Although we do not credit any additional tokens beyond those credited for the original transaction, it does mean you will get additional token-generating surveys and the chance to give your reasons for cancelling.


Shoppix Online   


What e-receipt information is collected from my mailbox?

Shoppix Online identifies particular types of e-receipt in your connected mailbox(es) and collects the content of these e-receipts including details of what was purchased, the store/provider from which the goods/services were purchased, the amount spent and the date of purchase. Collection covers both new and old email contained in both your main inbox and any subfolders

What types of e-receipt are collected from my mailbox?

Shoppix Online collects information contained in your e-receipts covering occasions where you have ordered or paid for goods or services across a range of approved merchants. We also collect information any order cancellations/refunds that you may have from previous order.

What e-receipts are displayed in the Shoppix App?

You are able to browse details of the e-receipts collected and rewarded for within the Shoppix app alongside details of the paper receipts you have snapped, provided they are for valid purchase transactions from an approved merchant.

What e-receipts do I collect tokens for?

You collect 30 tokens for each of the first 10 valid e-receipts every week from an approved merchant within the last 7 days. The list of approved merchants consists of over 200 well-known merchants such as Amazon, Boots, Sainsbury’s, Tesco, John Lewis, Sports Direct etc.

What are the reward limits for my e-receipts?

You collect tokens for the first 10 valid e-receipts every week with a limit of 1 per merchant per day.

What is the Shoppix Online review?

Once registered, Shoppix Online carries out a review of your connected mailbox(es). The review collects information from your e-receipts from up to 3 year ago. You are awarded 200 bonus tokens for connecting to Shoppix Online.

What do I get for joining Shoppix Online?

You are awarded 200 bonus tokens for first connecting to Shoppix Online, and then 30 tokens for each of the first 10 valid e-receipts collected from approved merchants within the last 7 days.

How do I switch off collection of e-receipts?

You can switch off your connection at any time by removing the email addresses connected to Shoppix Online. You can either go to '@' on your home screen or select “Shoppix Online” under the settings menu and select the email address that you have connected. You can re-join Shoppix Online again at any time to switch collection back on but please note you will be required to grant Shoppix access to both new and old emails held in your inbox and any subfolders again.

Can I switch back on the collection of e-receipts?

Yes, you can switch collection of e-receipts back on at the “Shoppix Online” page within the App but please note you will be required to grant Shoppix access to both new and old emails held in your inbox and any subfolders again.

How do I disconnect a mailbox?

You can easily disconnect a particular mailbox at any time by visiting the “Shoppix Online” page within the App and clicking on ‘Remove email’.

How do I connect additional mailboxes?

You can easily connect additional mailboxes for Hotmail, Outlook, MSN and Live email accounts at any time by visiting the “Shoppix Online” page within the App and clicking on ‘Add email’.

Please note you are currently unable to add more than one email account for Gmail or Yahoo. Make sure you connect your primary shopping account to maximise your tokens collection.


Other Information   


Can I send my receipts via Wi-Fi Only?

Yes, to save your phone’s data allowance you can go to the “Settings” cog symbol within Shoppix and set your device to "Only send receipts via Wi-Fi" using the switch button.

Can I leave Shoppix at any time?

To maximise your rewards we encourage you to keep snapping and forwarding receipts and completing surveys each week, however if you wish to leave Shoppix you can contact the Shoppix helpdesk or deactivate your account in “Settings”. Please note after deactivating you will need to re-register to recommence participation.

Can I use Shoppix on multiple devices?

Yes you can use Shoppix on multiple devices using the same login, but notifications will only be received on the device used last. Please note that logging into a second device will log you out of the first device.

How much memory does Shoppix take up?

Shoppix takes up just 46.0 MB of memory on your Apple device or 49.5 MB on your Android device.

What if I don't want to receive surveys?

To maximise your rewards we encourage you to complete all surveys received. If you do not wish to receive surveys, please let us know by contacting the Shoppix Helpdesk. Occasional surveys are required as part of your Shoppix membership and you will still receive these e.g. to update your household details.