Frequently Asked Questions


Creating a Profile  


Can I download Shoppix?

Anyone aged 18 and over who is a permanent UK resident can download Shoppix provided they have a compatible iOS or Android mobile smartphone. To register, you will need to first accept the Shoppix Privacy Policy and Terms & Conditions.

How do I create a Shoppix account?

When you download Shoppix, you will be taken to a registration page. Once you complete the form, you will receive an email asking you to validate your account. Once validated you can start using Shoppix!

Why do I need to complete a profile?

Every Shoppix user completes a short profile survey for which you collect tokens and a scratch card. Coupled with the receipt images you send, the profile information helps to provide insights into consumer behaviours and also enables us to send you specifically tailored surveys (for which you can collect more tokens). A completed profile is required to redeem any tokens collected in future. Please be reassured that no individual can ever be identified from our research data and no personal information is sold or passed on to any 3rd party without your prior consent.

Can I change my profile at any time?

If your household circumstances or contact details change, you can update your profile by going to the 'Settings' page on the home screen, and then selecting 'My account'. After completing a password check, you can change profile details such as your profession and any household membership changes by selecting 'Update Profile Survey'. We will ask you to check your profile from time to time to ensure it is up-to-date.

Can I invite my friends/family to join Shoppix?

Yes, we encourage you to spread the word and invite your friends and family to join Shoppix. Please go to “Settings” from the home screen of Shoppix and select the “Invite Friends” option. You will receive a referral code which your friend must enter when they register on Shoppix. You will then both be awarded with bonus tokens when you both snap your first receipts and complete the profile survey. You can refer as many people as you like, and will be rewarded for the first 8 that sign up.

Can other members of my household join Shoppix?

Yes, other family members aged 18 and over that live with you can also download Shoppix.

How is my data used?

The information you provide on your profile, by completing surveys and snapping or forwarding receipts is used to provide market research reports about consumer behaviour in the UK. Check out this article from the BBC to see how we use your data in action: https://www.bbc.co.uk/news/business-61878062.

No individual can ever be identified from our data and absolutely no personal information is sold or passed on to any 3rd party without your prior consent. We safeguard all your personal data with the strictest and most rigorous controls in accordance with the UK Data Protection Laws and the Market Research Society Code of Conduct. Full details about how your data is used are provided in our Privacy Policy.

Where can I find the Shoppix Privacy policy?

Click the Privacy Policy option at the top of the homepage.

I have a new phone. Do I have to start over again?

No, you simply need to download Shoppix on your new device, and log in using the same login method that you registered with to continue using Shoppix. This could be Facebook, Apple ID or your email and password. If you are connected to Shoppix Online you will also need to re-enter your details for your connected email accounts. Please be aware of the devices that Shoppix is compatible with.

I haven't received my verification email, what do I do?

Please check your junk or spam folders. If you still cannot find the email, please access the 'Settings' section in the app and change your email address. This will resend the verification email.

What do I do if I can't log in?

You can log back into your account using the login method that you registered with. This could be either Facebook, Apple ID, or your email address and password. We explain how you can log back in using each of these methods below.

How do I log in with my Apple ID?

If you registered your Shoppix account with your Apple ID, you could log back in by following these steps:

  • Delete and reinstall the Shoppix app (you will not lose any of your tokens or profile details).
  • Select 'Login as existing user'.
  • Scroll down to the bottom of the screen without entering an email address or password.
  • Select 'Connect with Apple'.
How do I log in with Facebook?

If you registered your Shoppix account using Facebook, you can log in to the app by following these steps:

  • Delete and reinstall the Shoppix app (you will not lose any of your tokens or profile details).
  • Ensure that you are logged into your personal Facebook account (the one that you used to register with).
  • Go back to the Shoppix app and select 'Login as existing user'.
  • Do not enter an email address or password.
  • Select 'Connect with Facebook'.
How do I log in using my email address and password?

Simply type in your email address and password to log in. If you can't remember your password, tap on 'Forgot password'. A temporary password will then be sent to your registered Shoppix email address. Use the temporary password to log in to the app. The temporary password will expire after 24 hours so be sure to change your password to something more memorable by tapping on the 'Settings' icon once you are back in the app!

If your account was previously locked, make sure you wait 5 minutes before entering your temporary password. If your temporary password is expired, you can request another one

What devices is Shoppix compatible with?

Shoppix is available to download in the Apple App Store and the Google Play Store. It is free to download and will work on iPhones (iOS version 13 and above) and all Android smartphones (OS version 7 and above). It is currently not compatible with Windows or Blackberry devices, or tablets/iPads.


Rewards   


What are tokens?

Tokens are the currency of Shoppix and are awarded for snapping or forwarding receipts and completing surveys. The more tokens you collect the more you can exchange for vouchers or money.

What can I redeem my tokens for?

Tokens can be exchanged for vouchers or cash paid into a PayPal account once you have reached the minimum qualifying levels of £5 worth of tokens. Voucher options include Amazon, iTunes and Love2Shop. The reward options can change from time to time; you can check the latest information in the “Rewards” section of Shoppix.

How do I know my tokens have been awarded?

When making a token redemption you will immediately receive an order confirmation to the email address that you registered with and then, within 48 hours you will receive another email containing your voucher or confirming that your PayPal account has been credited.

What value are reward tokens?

The redemption value of your reward tokens depends on the reward option you select. You can redeem tokens for cash via PayPal account or vouchers of £5, £10, £20.

What do I do if I haven't received my vouchers or PayPal credits?

If you have made a redemption but have not received an order confirmation, please check your junk folder. If you still haven't received it after 1 hour then please contact our helpdesk at help@shoppixapp.com.

If you have received your order confirmation, and 48 hours later, you still have not received your vouchers or PayPal credits, then please contact Perks quoting your order confirmation number which can be found in the order confirmation email sent to you from Perks.

Why haven't I received my voucher order confirmation email yet?

All voucher order confirmation emails are sent to the email address that you registered with on Shoppix. Sometimes, these emails can land in your junk or spam folders. Please search these folders for an email from Perks to find your order confirmation email.

If you would like your voucher to be sent to a different email account, please update your email address in the Shoppix app before ordering the voucher. Please remember to verify your email address after changing it in order to receive your voucher. You can do this by clicking on the verification link that will be sent to your email as soon as you change your email address within the 'Settings' section of the app.

If you still can't find your voucher order confirmation email, please reach out to our helpdesk at help@shoppixapp.com.

Why haven't I received my PayPal confirmation yet?

PayPal orders are credited to the email address that you registered in the Shoppix app. If your PayPal account is set up under a different email address, you can link your Shoppix registered email address to your PayPal account to receive your credit (see PayPal's own FAQs for help with this), or you can update your email address in Shoppix before you redeem your tokens.

What is the value of the tokens I collected?

The redemption value of your reward tokens depends on the reward option you select. You can redeem tokens to receive cash in your PayPal account or you can exchange the tokens for vouchers of £5, £10 or £20 instead.

What are scratchcards?

Shoppix users are awarded electronic scratch cards in the Shoppix app which can be scratched to win bonus tokens. Scratch cards are awarded for different things in Shoppix including completing surveys and snapping or forwarding receipts in consecutive weeks. We award one scratch card for completing two consecutive weeks and two scratch cards for completing three or more consecutive weeks. Both winning and losing scratch cards will gain you an entry into our weekly prize draws with bigger prizes up for grabs such as 10,000 tokens for 2 winners! Scratchcards expire 28 days after being issued, so make sure you remember to scratch your scratchcards before they expire!

What are prize draws?

All revealed winning or losing scratch cards gain an entry into a weekly prize draw every Monday at 8am (GMT) with large prizes up for grabs. Recent winners are displayed in the rewards section.

How do I gain shopping bags and move up shelves?

Every week you snap or forward your first valid receipt you light up a shopping bag on a shelf. When that shelf is full you move up to a higher shelf! It takes four bags to fill a shelf, except our first and second shelves which take just one and two bags to fill.

How can I redeem my tokens?

To redeem tokens please go to the Rewards page in your Shoppix app. This page will show you all the tokens you have collected, and how many tokens you need to claim your next voucher. By clicking 'See Vouchers' you can see which vouchers or PayPal credits are available for you to redeem your tokens for. Tokens can be exchanged for vouchers or PayPal credits; scroll to the right of the page to see your options!

What are surveys?

On Shoppix, you will be invited to complete surveys about general topics and also specific surveys triggered by the receipts you snap or forward. For completing surveys, you will be awarded tokens and a scratch cards.

How do I get surveys?

You will receive a notification that a new survey is available for you to complete. These could be general surveys or specifically selected surveys tailored to you and the receipts you have snapped or forwarded. Go to the 'Surveys' section of the Shoppix app to see the history of surveys sent and completed and any active surveys ready to complete now. You will receive reminders for active surveys left to complete before they expire.


Snapping receipts   


How do I snap a receipt?

Snapping receipts is simple! All you need to do is click on the 'camera' icon located at the bottom of the home screen. Select the receipt size option and press the photo button to snap the receipt. If you have a longer receipt, for iPhones hold down the photo button whilst moving your device to snap all the items on the receipt. To snap long receipts on Android phones, snap multiple images and use the transparent guide to line them up and stitch them together. If you are unhappy with the image, you have the option to 'retake'.

When should I snap my receipts?

Please snap your receipts as soon as possible after you receive them. There are bonus tokens on offer for receipts snapped on the same day of the shopping trip or purchase. Receipts will not be approved if they are more than 7 days old.

What is the daily store limit?

You collect tokens for the first approved receipt you snap or forward from each different branded store each day.

For example, Tesco and Sainsbury's would count as two different stores. Tesco Metro and Tesco Express, however, would count as one merchant (that being, Tesco).

We nonetheless encourage you to continue snapping or forwarding your receipts, even if you've reached the daily store limit as it will increase your chances of getting a scratch card or being invited to complete surveys, meaning that you can get more tokens!

What is the weekly receipt cap?

You can send as many receipts per week as you like, and you will receive tokens for the first 30 approved receipts. The cap is calculated over the previous 7 days rather than a fixed Monday to Sunday. Keep snapping receipts even if you hit your 30 receipt limit as this increases your chances of getting surveys and winning more tokens!

What is a valid receipt?

A valid receipt covers goods or services you or your household have paid for within the UK (not an invoice, bill or statement). It must be the itemised receipt and not the card or PayPal receipt. Please note we do not approve receipts in the area of travel, ticketing, hotels or financial services. The receipt must be printed (not hand-written) and unmodified with all the following key elements clearly visible:

  • The shop/service provider
  • Date (which must be within the last 7 days)
  • The individual items or services paid for and the total price paid.

You collect tokens for the first approved receipt you snap or forward from each different store each day and for the first 30 approved receipts every week. If in doubt, please snap or forward the receipt but note that some receipts may not be approved or generate tokens if they do not fit these conditions. It is possible to challenge rejected snapped receipts. Please see also “What types of e-receipt are accepted?” in the e-receipt forwarding FAQ section for the specific conditions of e-receipt forwarding.

What happens if I cannot snap receipts for any reason?

Users who do not regularly snap valid receipts will receive reminders and if after a while they remain inactive, then they will be considered as non-users. If you've been inactive on the app for a while, you can still resume snapping receipts at any time to collect tokens again.

My receipt has been rejected, how do I challenge this?

It is possible for you to challenge a snapped receipt we have not approved. This could be because we have incorrectly transcribed the shop/service provider you have visited, or you want to challenge an occasion when we have not approved the validity or quality of a receipt.

If the challenge is successful, the receipt details or status will be updated and any tokens owed will be rewarded.

If the challenge is unsuccessful, you'll receive a computer-generated reason for rejection.

What kind of receipts can I send?

Shoppix will allow you to snap or forward most itemised receipts - they can be receipts from restaurants, cafes and shops etc. Please note we do not approve receipts in the area of travel, ticketing, hotels or financial services.

Do you accept non-UK receipts?

We only accept receipts for goods or services paid for within the UK (including Northern Ireland).

Is there any limit to the number of receipts I send?

There is no limit to the number of receipts you send and you are encouraged to snap or forward all valid receipts you and your household receive. You will collect tokens for each of the first 30 distinct, valid receipts you send every week, with every single receipt snapped or forwarded potentially triggering a survey. All surveys have tokens and scratch cards on offer for completion.

How many receipts from the same store on the same day collect tokens?

You collect tokens for the first approved receipt you snap or forward from each different retailer each day. Additional approved receipts snapped or forwarded from this store do not collect tokens but could trigger surveys.

The date on my receipt isn't appearing correctly, how do I challenge this?

Very occasionally, stores use a different date format on their receipts, and our systems cannot read the information as expected. If this happens to you, you can challenge this. If the challenge is successful, the receipt details and/or status will be updated and any tokens owed will be rewarded.


e-receipt forwarding   


What is e-receipt forwarding?

Our e-receipt forwarding feature is currently invite-only for some of our Shoppix users. This service allows you to forward your e-receipts to Shoppix so that you can collect more tokens alongside receiving tokens for snapping your paper receipts! Once invited, you will receive a notification inviting you to select your own personalised “shoppix.me” email address to forward your e-receipts to. Then, you just forward all your e-receipts to this address and watch your token collection grow!

What e-receipts do I forward?

You can forward valid e-receipts for goods and services (including takeaways) purchased by you or any member of your household (with their implied permission) from any email account. This includes goods bought both online and in-store. Remember that to forward receipts from household members they must be listed in your Shoppix account when you set up your profile.

Please note we do not accept e-receipts in the area of travel, ticketing, hotels or financial services.

How many tokens do I get for an e-receipt?

You collect 25 tokens per valid e-receipt with a 5 token bonus for forwarding on the same day as the purchase – the same as snapping paper receipts! There are also bonuses for your first valid forwarded e-receipt and for each of the next 4 separate weeks you forward a valid e-receipt in.

What types of e-receipts are accepted?

e-receipts will only be accepted and rewarded for if

  • they are recognised as an e-receipt
  • they are less than 7 days old
  • are not from a duplicate transaction
  • from a recognised and valid merchant
  • have a total paid
  • include at least one purchase
  • with e-receipt content in English
  • and the original e-receipt content and format remains unchanged

Please note: e-receipts count within the weekly 30 receipt reward cap and are also subject to the daily store limit of one receipt per store per day.

I forwarded an e-receipt and it has not appeared in my receipts list in the app - why?

The forwarded e-receipt needs to have met all the criteria for acceptance (see ‘What types of e-receipts are accepted?’). Occasionally, our software may not be able to recognise and interpret the e-receipt. If you have any questions about any aspect of e-receipt forwarding, then please contact our helpdesk at help@shoppixapp.com. When contacting the helpdesk about a missing e-receipt, please provide the date of the e-receipt, the name of the merchant and the retailer email address the e-receipt was sent from, as well as the email address you or your household member forwarded the e-receipt from.

Do you keep the full content of my e-receipt?

The content of your e-receipt is permanently deleted after 90 days. We only extract and retain the data relevant for our research which is limited to:

  • Merchant name
  • Date/time
  • Total price paid (including any postage/delivery charges and discounts)
  • Descriptions of items purchased
  • Price paid of each item
Can I set-up an auto-forwarding rule to forward all e-mails from an online store?

Yes, this is highly recommended! If your email provider allows, you can set up a forwarding rule to save time and effort, ensuring no e-receipts you receive from your most used online stores are missed, and boosting your token collection.

I forwarded the wrong e-mail - what happens now?

There is nothing to worry about - the system will not recognise e-mails that are not an e-receipt and all content is permanently deleted.

How do I know if an e-receipt is from an approved merchant?

There are many 1000s of approved merchants with new ones being added all the time, so it is not possible to provide an up-to-date list. Valid e-receipts follow the same general rules as snapped paper receipts, so e-receipts from travel, hotels, ticketing, and financial services will not be approved.

Can I change the e-mail address to forward my e-receipts to?

Once you have selected your personalised “shoppix.me” email address then this cannot be changed. Please contact the helpdesk if you have any problems with e-receipt forwarding on Shoppix.

What happens if I change anything on the e-receipt?

Changing the content or format of the original e-receipt, will most likely cause our e-receipt recognition software to fail and the receipt to be rejected.

Why has my PayPal e-receipt not been approved?

Unfortunately, we don't accept PayPal receipts (nor any financial service provider e-receipt) but be sure to forward the merchant's original e-receipt if you have one and it's from a valid outlet!

What happens if I forward an already forwarded e-receipt?

Our e-receipt recognition software can fail if you forward an already forwarded e-receipt (“double-forwarding”). To be sure our service recognises your e-receipts please forward directly from the email box you received the e-receipt in, making sure that you do not change any formatting or content.

What happens if I forward from my work email address?

It is possible to forward e-receipts from work email addresses, if this is the email box you received the e-receipt in. Note: Occasionally, our recognition software will not be able to interpret e-receipts sent from work email addresses.

Should I forward notifications of returned/cancelled orders?

Yes, please forward any e-receipts of returned or cancelled orders. Although we do not credit any additional tokens beyond those credited for the original transaction, it does mean you will get additional token-generating surveys and the chance to give your reasons for cancelling.


Shoppix Online   


What do I get for joining Shoppix Online?

Shoppix Online is a feature that allows us to automatically scan your mailbox for receipts. It's an easy way to earn tokens while you shop.

You will be awarded with 200 bonus tokens when you connect your first mailbox.

What e-receipts do I collect tokens for?

You collect 30 tokens for the first 30 valid e-receipts from an approved merchant within the last 7 days.

There are over 200 well-known approved merchants including Amazon, Boots, Sainsbury's, Tesco, John Lewis, Sports Direct and many more.

You can collect tokens for one receipt per merchant per day.

What e-receipt information is collected from my mailbox?

Shoppix Online only identifies e-receipts in your email inbox by searching for specific retailer names combined with specific key phrases (e.g. 'Your receipt', 'Order Confirmation'). Personal emails will not be scanned. More information on the information we pull from your retailer e-receipts can be found in our privacy policy.

How many mailboxes can I connect?

You can connect up to one Hotmail, Outlook or Live mailbox and you can connect as many Gmail accounts as you wish.

You will be awarded with 200 tokens for connecting your first mailbox.

How to connect a mailbox to Shoppix:

  • Sign in to the Shoppix App.
  • In the Home screen, click on the “@” symbol on the top right-hand corner.
  • This will take you to the Shoppix Online screen. Select "Connect Mailbox".
  • Select either "Add Gmail/Yahoo" or "Add Hotmail/Outlook/Live" and follow the on-screen instructions.

For a step-by-step guide to connecting your mailboxes to Shoppix online, please see the following YouTube tutorials:

Connecting your Hotmail/Outlook/Live account: https://www.youtube.com/watch?v=ovvSTgcaJhg

Connecting your Gmail account: https://www.youtube.com/watch?v=zEi-iXpUgMo

Where can I view the e-receipts that I receive tokens for?

You can browse details of the e-receipts collected and rewarded for within the Shoppix App.

I'm having trouble connecting my account. What can I do?

Check that you have the latest version of the app installed. If you have already connected your mailbox, disconnect it and then reconnect it. If you continue to experience any problems, please reach out to our helpdesk at help@shoppixapp.com.

How do I disconnect a mailbox?

You can disconnect any mailbox by using the remove/disconnect button on the Shoppix Online page within the App.

To remove/disconnect your mailbox, select the red "X" next to the email address and then tap, "remove".

Can I reconnect a mailbox?

Yes. You can reconnect any time by following the instructions provided under the heading, "How to connect a mailbox to Shoppix".


I've made some online purchases but it does not appear in my receipts list in the app. Why is this?

Shoppix scans for any new e-receipts in your connected mailboxes when you access your Shoppix app unless it has been less than 4 hours since your last scan. The scanned e-receipt needs to have met all the criteria for acceptance (see 'What types of e-receipts are accepted?').

If you believe your e-receipt meets all the criteria but you still didn’t receive tokens for this, please contact the helpdesk at help@shoppixapp.com. When contacting the helpdesk about a missing receipt please provide the date of the e-receipt, the name of the merchant and the retailer email address the e-receipt was sent from, and please also mention the email address that you have connected to Shoppix Online.

Other Information   


Can I send my receipts via Wi-Fi Only?

Yes, to save your phone's data allowance you can go to the “Settings” cog symbol within Shoppix and set your device to "Only send receipts via Wi-Fi" using the switch button.

Can I leave Shoppix at any time?

To maximise your rewards we encourage you to keep snapping and forwarding receipts and completing surveys each week, however if you wish to leave Shoppix you can contact the Shoppix helpdesk or deactivate your account in “Settings”. Please note after deactivating you will need to re-register to recommence participation.

Can I use Shoppix on multiple devices?

Yes you can use Shoppix on multiple devices using the same login, but notifications will only be received on the device used last. Please note that logging into a second device will log you out of the first device.

How much memory does Shoppix take up?

Shoppix takes up just 46.0 MB of memory on your Apple device or 49.5 MB on your Android device.

What if I don't want to receive surveys?

To maximise your rewards we encourage you to complete all surveys received. If you do not wish to receive surveys, please let us know by contacting the Shoppix Helpdesk. Occasional surveys are required as part of your Shoppix membership and you will still receive these e.g. to update your household details.